ford91exploder
Resident Curmudgeon
The OP is still there.... I wouldn't wait til you got back. If you can get in touch and meet with someone from DVC face to face about this situation and deal with Disney/Poly about it, that's the way to go. Nothing gets something solved faster than being there in person. They can't hang up on you or transfer you when you're at their desk, with a DVC rep.
I'd say head on over to SSR tomorrow and visit the DVC offices and ask to speak with your guide or a manager about what happened to your family at the Poly, The guides have CLOUT and are not afraid to use it as issues like this hurt DVC sales.