Don't Blame Me!..Blame Someone Else..

real mad hatter

Well-Known Member
Good Morning Everyone..Welcome to " Blame it on someone else day " ...Love this crazy holiday but has it happened to you when planning your WDW trip..In 2010,our 4th trip to the world,we opted to purchase our park hopper tickets with our travel agent package holiday ( we normally booked our tickets thro a different agent )..However when we booked into our beloved PORS we found out that our park hopper tickets were not locked into our KTWC .:eek:...After help from the CM we were given 3 one day complimentary tickets so we could visit MK that first night..Next morning ( 6.30am ) I was down at the concierge and was told our travel company ( First Choice from UK ) had not released the money paid for the tickets to Walt Disney Company:eek::eek:...Now I was fuming.So I waited until 9.00am for our meeting with the First Choice rep,and at 9.05am here she came,smiling like a Cheshire Cat,until she saw my Mr Grumpy face..To say I went down her throat,is an understatement..But to give her credit,she had the issue settled in a matter of moments.New cards were given out to us and it being July 4th that day,we were given little old glory flags by the CM...So have you had a " blame someone else day " when a trip plan goes whoops up..:jawdrop:
 

JIMINYCR

Well-Known Member
One year we arrived and at the Contemporary check in and the CM said... Heres your KTTW card, with 7 days park hoppers on it. Only we had paid for 14 days. He kept insisting we only had 7 days... I had my trip package that stated we had paid in full for 14. Since his computer differed with my print out, he wasn't going to budge. I had my TA ph# handy and made a frantic call, only to get an answering machine. Call back.... call back... call back... finally got a real person. No your TA is out for the day, let me find your folder and I'll get back to you. Meanwhile we had to stand aside while others checked in. Finally she called back, it took her about 5 minutes to get things straightened out .... NO ... We were not given anything for the heart/panic attack I was having about how our vacation was starting out. I don't know who to blame, but I didn't settle down until I got onto Main street and got feeling happy again.
 
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ajrwdwgirl

Premium Member
The only Snafu we have ever had is when we upgraded our resort at the last minute and all of our ADR's were cancelled. We of course did not know this until we checked into the Poly and wanted to confirm the time of our dinner. A long confused look from the CM worried me. A few clicks later she saw where everything was cancelled. She took my cell phone number, told us to go to the MK as planned and she would call us within two hours. 90 minutes later she called and told me she had gotten all of reservations restored to within 20 minutes of our original times.

Yikes! Glad they got that resolved for you. I'm always worried about that happening, as I did so up to a restaurante at Disney once and they couldn't find my ADR luckily I had my print out and they honored that. So now I make sure I have a confirmation print out from Disney for each ADR.
 
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