dollar rental car unfair policy

disney4life2008

Well-Known Member
I've never heard of having to fill it up within 10 miles of the airport. I guess if you have to show a receipt they can tell. What if you fill it up and return it with no receipt? You get charged? That is a scam.

If i recall, dollar has a added label on the contract envelope that says the refill must be within 10 miles. But, i have no idea how they check that. They usually just look to ensure its full and keep it moving.
 

Tom

Beta Return
I'm guessing they say that because with modern vehicles, you can drive pretty far on a full tank before the needle even moves.
 

R W B

Well-Known Member
1. If you don't show them a receipt and it's not stated that you must show them then they can't prove where you filled up at

2. Do gas stations by MCO really price gouge that much? Do people actually go to them? Gas right across they street from MSY (New Orleans Airport) is maybe 3-5 cents more then the area but I always figured that's because they have higher rent/lease.
 

Master Yoda

Pro Star Wars geek.
Premium Member
1. If you don't show them a receipt and it's not stated that you must show them then they can't prove where you filled up at

2. Do gas stations by MCO really price gouge that much? Do people actually go to them? Gas right across they street from MSY (New Orleans Airport) is maybe 3-5 cents more then the area but I always figured that's because they have higher rent/lease.
Yes and yes.

http://www.today.com/money/florida-gas-stations-charges-almost-6-gallon-t26806
 

Master Yoda

Pro Star Wars geek.
Premium Member
Wow! I mean no one is forcing you to buy gas from them so I guess I can't hate too much but shesshhh, that's not nice lol.

I was driving around a few years ago around I-Drive and I saw a shell that was around 5.50 when everyplace else was about 3-3.50 and I thought it was just a mistake but I guess not. Crazy!
Up until a few years ago, most of those places did not display their prices. You did not find out that you were paying $6 a gallon until you got to the pump. By that time you were pretty much screwed. Most people filling up at those locations are tourists returning rental cars. They do not know the area, had a flight to catch and the stations took advantage of that.

They now legally have to display the prices, but most will quite literally hide the sign.
 

prberk

Well-Known Member
I remember when the gas stations on Disney property were all Exxon stations, when Exxon sponsored the Energy pavilion, and while they were not double, they were still more expensive than everywhere else, by about $1 as I remember. When Hess took over the contract, they went down compared to the rest of the area.
 

flynnibus

Premium Member
I've never heard of having to fill it up within 10 miles of the airport. I guess if you have to show a receipt they can tell. What if you fill it up and return it with no receipt? You get charged? That is a scam.

It's just a 'technical' way to say 'the car must be full' and not just 'look like its full'. I doubt they'd every push anyone erroneously on this topic who legitimately filled up.. because anyone with any sense would simply call and complain to corporate and have the charge reversed.

Imagine if you are driving a truck or van.. 10 miles can be a half a gallon or more. By driving this point, it's just a scare tactic to get people to buy the pre-paid gas options.

Low cost rental agencies have been notorious for decades on trying to nickle and dime people. It used to be on scaring people into buying the insurance... then it was charging people for trivial damage to the car that may or may not have been there before... now it's the gas options... Many people avoid the B or lower tier rental agencies JUST to avoid these kinds of tactics. Desk staff can be instructed and driven to really press these topics with their quotas, spiffs, oversight, etc.

This thread should be "dollar rental at MCO was very pushy with me about buying the gas option" - End of Story.
 

Wendy Pleakley

Well-Known Member
It just means the final fill has to be within 10 miles of the airport. Presumably this is to make sure the tank is indeed close to being completely full.

Nothing says you can't fill the tank at the cheaper rate, as close to the airport as possible, and then top it up within the 10 mile limit.
 
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siberian57

New Member
Some companies I've seen require you to bring receipts to show them. I worked for 3 big rental companies and we didn't do that so I can't say why they do. However, we had people all the time come in where the needle was touching full but on the lower side and it was clear they filled it up and drove around for a bit. Then you try to rent that same car out to the next customer who either doesn't consider it completely full or fills it themselves and the needle goes over the "F" mark and want a refund on the extra gallon or two. Even though it adds up, we always used to eat the cost of that gallon or two at my branch and top it off. It wasn't worth the service issue to try and argue it even though I understand both sides.

I don't know though. Some cars didn't even have those fluctuating gas gauges. I don't know if they look for the location or the time stamp of the receipt to make sure it was local or recent, I can't say.

It all depends on the employee/manager you deal with as to how strict they want to be. I never worked at Dollar so I can't speak for them. I can say that the prepaid fuel is almost never a good deal. That relies on a bone dry tank. Even with the gas light being on, it's still a couple gallons short of bone dry. Some companies would round up the tank too, it all depends.
 

Goofyernmost

Well-Known Member
It's just a 'technical' way to say 'the car must be full' and not just 'look like its full'. I doubt they'd every push anyone erroneously on this topic who legitimately filled up.. because anyone with any sense would simply call and complain to corporate and have the charge reversed.

Imagine if you are driving a truck or van.. 10 miles can be a half a gallon or more. By driving this point, it's just a scare tactic to get people to buy the pre-paid gas options.

Low cost rental agencies have been notorious for decades on trying to nickle and dime people. It used to be on scaring people into buying the insurance... then it was charging people for trivial damage to the car that may or may not have been there before... now it's the gas options... Many people avoid the B or lower tier rental agencies JUST to avoid these kinds of tactics. Desk staff can be instructed and driven to really press these topics with their quotas, spiffs, oversight, etc.

This thread should be "dollar rental at MCO was very pushy with me about buying the gas option" - End of Story.
That is a two way street. You rent a car and have no way of knowing that the tank isn't really full and they can't prove that it is (or won't). I have always filled up in Kissimmee on 197 at normal prices and driven to MCO and no one has ever done anymore then look at the gas gauge. If it was full, that was the end of it. It only means that they can exercise that option if it appears that it is less then reasonably full. Never usually a problem and they all have that option. I know of none that don't and never have in all the years that I have rented cars there and other places.

Pushy is also a pretty loose term. They are going to ask, usually more then once... that isn't pushy it is business as usual. There is a simple solution to that and it is using the words... no I don't want that plan, thank you!
 

French Quarter

Well-Known Member
I understand your frustration, but realize all car rental companies have this policy. If the car is rented out full, it must be returned full otherwise they will charge you the difference. It is also out of Dollar Car Rental control what local gas stations are charging. If you do not want to be bothered with that, you can go with one of their multiple fueling options.

Yes...this is how I have always experienced rental car companies to work. You rent it full and must return it completely full, unless you prepay for their gas. What am I missing? How is this unfair?
 

French Quarter

Well-Known Member
If i recall, dollar has a added label on the contract envelope that says the refill must be within 10 miles. But, i have no idea how they check that. They usually just look to ensure its full and keep it moving.

Well, if it was filled up more than 10 miles away, it wouldn't register as completely full, right?
 

French Quarter

Well-Known Member
It just means the final fill has to be within 10 miles of the airport. Presumably this is to make sure the tank is indeed close to being completely full.

Nothing says you can't fill the tank at the cheaper rate, as close to the airport as possible, and then top it up within the 10 mile limit.

That would indeed be the logical thing to do but it's oh so much more fun to complain to no one in particular. :)
 

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