Does your company use Disney methods?

[wedway71]

I am a Manager for TARGET stores and it turns out the TARGET went to DISNEY University to learn about Guest Service.The following are practices used by TARGET for about last 15 years......

a-everyone on first name basis.Name tags first name only even if Management.

b-customers are called Guests like at Disney.

c-sales floor is onstage and back rooms/stocks rooms breaks rooms etc are called backstage.

any other examples of how your company uses methods from TWDC?????

 

[maelstrom]

My ex used to work for Target and they never used the terms onstage and backstage. They did call the customers guests, though.

 

[wedway71]

My ex used to work for Target and they never used the terms onstage and backstage. They did call the customers guests, though.

Ive only been with Target for about 2 years.I didnt hear it alot in Florida but was suprised to hear back stage/onstage here in Indy at a few stores.When I first heard it being used I had this big ole smile on my face.:lol:

 

[kal1484]

My job uses disney as an example a lot of the time, which is semi-funny because if the instructor teaching the trainin knows that I worked there she'll give me a look like, "that IS right, right?"

 

[ImaYoyo]

Many companies send reps here to take part in Disney Institute classes. In case anyone is interested, check out http://www.disneymeetings.com/ there are some GREAT teambuilding events that companies participate in on a daily basis here at the World. Many of them teach things about the Disney Difference and the Disney Way.

(on the website, click 'events and programs' and then click 'institute') You can also visit http://www.disneyleisuregroups.com/ and take a look at the different programs for non company-sponsored groups.

 

[Scar Junior]

I love Target! Another great MN corporation. I've only been to Walmart once, when I was on the CP and I hated every minute of it. But I digress...

I have a part time (weekend nights) job at one of the most profitable Blockbuster Videos in the state. It is one of the most poorly managed companies I've ever seen. The only 'disney practice' that they use are first-name nametags... but that only applies to positions up to store manager.

Actually, I've been made fun of by several managers several times for calling customers 'guests' and for pointing with two fingers... I told them that people like being referred to as 'guest' and was told something along the lines of 'they just want movies, they don't care what they're called.' Pretty sad if you ask me...

It's funny. These are such menial things, but they totally contribute to Disney's superiority.

 

[TheDisneyGirl02]

Although I work for a small non-profit science center, whenever any of the people I manage on the weekend leave I ALWAYS thank them. Every time I work at my Disney Store, my managers always thank me for helping out that night and that really stuck with me, so I always thank my employees because without them, I wouldn't been able to get my job done for the day.

TheDisneyGirl02

 

[mkt]

No. My company uses common sense to achieve the same goals as Disney (making money, not get sued, etc), while using common courtesy and respect with the clientele.