Does anyone have inside knowledge on huge lines for Guest Relations?

[thelookingglass]

Bloated; bad technology; poor hiring decisions; under paid; just plain indifferent; Guest Relations has sadly become Walt Disney World's DMV.

Let's not pretend that the mentality of WDW guests hasn't contributed to this!

Slightly dissatisfied with something? Complain to Guest Relations and get FREE STUFF!!!111 - maybe if everyone didn't adopt this mentality, or try to scam everything (GAC, cough), they wouldn't develop these more strict, less generous procedures.

 

[surfsupdon]

We were in GR lines in November each and everytime we entered a park. B/c of none functioning MagicBands. Or MagicBands that were linked incorrectly with our tickets/FP+. At each entrance we were flagged and escorted to either GR building or an iPad toting CM. It was very time consuming.

Each time, we were ASSURED that the problem had been corrected. It never was.

I usually compliment at GR counters as well. When I know it's my last time at a specific Park for the trip, I pop in to thank them for a great time, compliment on cleanliness, food, or anything else that is relevant to that specific trip.

 

[RonAnnArbor]

Four times? Wow. I've used MagicBands with my family and friends on five occasions now and never had an issue that I couldn't solve myself.

To be fair, the teams are getting smarter and the technology is adapting. The app roll out this last week was amazing, moves so quickly. Additionally, January is truly the REAL first month of this as it went FULLY online (no paper at all). So gripe that it's been issues for a long time but the biggest leap was made. These cast members have no say in this process so bless their hearts for coming into work each day and getting a true challenge.

On a side note, I love hearing the guests complain that FastPass+ micro manges their day. Remember when you ran to an attraction? You were at the mercy of a time being dispensed. Being managed there, too. All I'm saying is that take it easy on the front line, they just follow instructions from leadership.

Yes -- the fastpass+ reservations have never worked on my wristband -- I have to show my My Disney Experience App to "prove" that I have the reservations -- it seems to make no difference if I do them two months in advance or on the way to the park -- they just don't attach to my accounbt...