Agree to both of those points.
The problem is that stuff like this Toontown Fight happen and become big national stories,
and nearly every single CM involved looks incompetent and poorly trained, and thus Disneyland comes off looking like a complete joke.
Disneyland's Security department in particular looked the worst here. Over a period of many minutes and involving several Security CM's, they all looked and acted like the typical bumbling mall cops that they apparently are.
It was a very damaging incident for Disneyland's once-vaunted "brand".