Again with reducing a job to component tasks.
A Disney World CM whose job is to keep the bathroom clean should absolutely keep the bathroom clean. Within this role, she should eventually take on responsibility to order supplies, manage other workers, etc. But because this is Disney World, she should also develop related skills—guest interaction, security, etc. And she should be encouraged to provide proactive solutions, maybe suggest ways to improve processes, implement better tools and equipment, adopt different schedules, save time/money, make the guest experience the best it can be.
This is the kind of CM we should want at Disney parks, not someone who simply wipes down sinks and watches the clock, and collects a paycheck. And all of these things are possible from someone who actually does the work of cleaning the bathrooms day in and day out, and is invested in the success of the company. The longer this person is a CM, the better acquainted they are with the real work, what’s been tried before, and how they might improve.
BTW, the best ideas lost when this worker leaves for a better job elsewhere.
