Disney Skyliner shutdown and evacuation - October 6 2019

[RaveOnEd]

I don't know, I mean look what happened to that kid in Willy Wonka's Chocolate Factory. BUT it may mean the theme park ticket would costs a whole lot less.

You may be onto something! What happened to Mike Teevee is close to what happens in Honey, I Shrunk The Kids, which gets us to Disney territory!

 

[ImperfectPixie]

But when? What is a "reasonable" amount of time for someone to wait before calling 911 when stranded in a gondola? After waiting for twenty minutes and hearing repeated assurances over the onboard intercom that the stoppage is temporary and that the gondolas will resume moving momentarily would make me question the competence of the ride operators.

I would want emergency services to be notified if for no other reason than to get supervisory personnel involved so that extra attention was focused upon the long delay. And hopefully procedures and practices would be examined to make sure long delays would not occur again.

Of course, I don't think anyone wants to be sitting in a gondola for an extended period of time while they have an urgent need to go to the bathroom. And obviously, there are going to be folks with real medical problems (such as epilepsy, insulin dependent diabetics, etc.) that may not be able to tolerate long delays without a serious health risk.

Notifying emergency services - if you don't actually HAVE a medical emergency - would be self-defeating. There are call-boxes in the cabins. Use them.

 

[KBLovedDisney]

You may be onto something! What happened to Mike Teevee is close to what happens in Honey, I Shrunk The Kids, which gets us to Disney territory!

You're right!

 

[Phil12]

Notifying emergency services - if you don't actually HAVE a medical emergency - would be self-defeating. There are call-boxes in the cabins. Use them.

But you're calling the same people that are responsible for the long delay! What good will that do? They will just try to reassure you that the ride will start again in a few moments.

 

[pdude81]

Also in Star Trek, which Disney doesn't own. I bet they would try it if it were in Star Wars!

What about Gilligan's Island? Then they can say you agreed to a three hour tour

 

[ImperfectPixie]

But you're calling the same people that are responsible for the long delay! What good will that do? They will just try to reassure you that the ride will start again in a few moments.

The long delay was because park operations had to cease everything they were doing so that the medical evacuation could take place, which was delayed because they couldn't locate the specific cabin that needed to be evacuated.

 

[The_Jobu]

Also in Star Trek, which Disney doesn't own. I bet they would try it if it were in Star Wars!

Just teleport them out, what's the problem?

Oh wait, just teleport them from station to station!

You're welcome Disney.

 

[halltd]

Doesn't matter. Unless Disney prevents such guests from riding, they will continue to do so. And it's Disney's job to make if safe for them. It's Disney's job to know their guests and be prepared for these situations.

Only in America

But when? What is a "reasonable" amount of time for someone to wait before calling 911 when stranded in a gondola? After waiting for twenty minutes and hearing repeated assurances over the onboard intercom that the stoppage is temporary and that the gondolas will resume moving momentarily would make me question the competence of the ride operators.

I would want emergency services to be notified if for no other reason than to get supervisory personnel involved so that extra attention was focused upon the long delay. And hopefully procedures and practices would be examined to make sure long delays would not occur again.

Of course, I don't think anyone wants to be sitting in a gondola for an extended period of time while they have an urgent need to go to the bathroom. And obviously, there are going to be folks with real medical problems (such as epilepsy, insulin dependent diabetics, etc.) that may not be able to tolerate long delays without a serious health risk.

20 minutes? Seriously? Have people never flown before? You get delayed on planes for hours as well. I can see the bathroom part, but insulin and the other things should be the same as going anywhere. This is transportation, not a ride. So the assumption is you have items like insulin with you. I swear people need to chill out sometimes and just relax. 20 minutes is not cause to call 911. You could be stuck in traffic for longer than that. If you can’t trust operators of things to do their job, maybe just don’t ever leave your house. I get that Disney needs to keep people safe, but they don’t need to pamper every single guests’ personal phobia or infliction. Have some ownership of your own life, people! I think Disney has done the best job they can for planing for the vast majority of issues with this system. Now the guests need to do some planning and thinking of their own before they get on. If you think you’ll have issues if the thing breaks down, don’t get on it....or go to the bathroom first.

 

[bubbles1812]

I miss that attraction...

I just watched Alien last night for its 40th anniversary. They ran it special in my closest movie theater. It was awesome.

And it also made me wish Alien Encounter existed too. And made me miss Great Movie ride. Le sigh

 

[Phil12]

The long delay was because park operations had to cease everything they were doing so that the medical evacuation could take place, which was delayed because they couldn't locate the specific cabin that needed to be evacuated.

That's good. Presumably they've learned from this incident and have put new policies and procedures in place to prevent a similar event.

 

[Phil12]

Only in America

20 minutes? Seriously? Have people never flown before? You get delayed on planes for hours as well. I can see the bathroom part, but insulin and the other things should be the same as going anywhere. This is transportation, not a ride. So the assumption is you have items like insulin with you. I swear people need to chill out sometimes and just relax. 20 minutes is not cause to call 911. You could be stuck in traffic for longer than that. If you can’t trust operators of things to do their job, maybe just don’t ever leave your house. I get that Disney needs to keep people safe, but they don’t need to pamper every single guests’ personal phobia or infliction. Have some ownership of your own life, people! I think Disney has done the best job they can for planing for the vast majority of issues with this system. Now the guests need to do some planning and thinking of their own before they get on. If you think you’ll have issues if the thing breaks down, don’t get on it....or go to the bathroom first.

If the operators of the Skyliner will give accurate information to guests about the delay, then half the problem will be solved. But if they continue to give vague replies to specific questions (such as, Q: "How long will the gondola be stuck.", A: "Please stay seated as the gondola may start at any moment.") then people are going to use their cell phones to get real answers.

Disney has to recognize that people trapped in a gondola for a period of time need specific answers. If Disney doesn't provide answers, or they are very vague, or if Disney is obfuscating then guests will light up social media and 911 to get the answers they deserve.

It's incumbent upon Disney to keep the Skyliner moving and if it stops, then they must provide specific and accurate information to all guests in the gondolas as to the nature and time of the delay. For short and routine delays a prerecorded message is fine. For longer delays a live cast member should be making the announcements and be ready and willing to answer any and all guest questions and to ally fears and to talk the guests right down to the ground if necessary.

Also, only the guests stuck in the gondola can determine if there is a real medical emergency. And the bottom line is that it is better to declare an emergency and call 911 and then find out you didn't really need them than fail to call 911 and find out later that someone suffered a serious health problem due to delayed medical care. It is always best to err on the side of caution.

 

[kelknight84]

If the operators of the Skyliner will give accurate information to guests about the delay, then half the problem will be solved. But if they continue to give vague replies to specific questions (such as, Q: "How long will the gondola be stuck.", A: "Please stay seated as the gondola may start at any moment.") then people are going to use their cell phones to get real answers.

Disney has to recognize that people trapped in a gondola for a period of time need specific answers. If Disney doesn't provide answers, or they are very vague, or if Disney is obfuscating then guests will light up social media and 911 to get the answers they deserve.

It's incumbent upon Disney to keep the Skyliner moving and if it stops, then they must provide specific and accurate information to all guests in the gondolas as to the nature and time of the delay. For short and routine delays a prerecorded message is fine. For longer delays a live cast member should be making the announcements and be ready and willing to answer any and all guest questions and to ally fears and to talk the guests right down to the ground if necessary.

Also, only the guests stuck in the gondola can determine if there is a real medical emergency. And the bottom line is that it is better to declare an emergency and call 911 and then find out you didn't really need them than fail to call 911 and find out later that someone suffered a serious health problem due to delayed medical care. It is always best to err on the side of caution.

In Florida it's illegal to call 911 if it's not an emergency. Notifying them you've been stuck is not an emergency. Asking questions is not an emergency. Please don't tie up 911 lines. Use the call box.

 

[Phil12]

In Florida it's illegal to call 911 if it's not an emergency. Notifying them you've been stuck is not an emergency. Asking questions is not an emergency. Please don't tie up 911 lines. Use the call box.

Neither you nor I can determine whether or not being stuck in a gondola is an emergency. As I clearly stated before, it depends upon the circumstances of the incident. As an example, an elderly person or very young person presenting with symptoms of dehydration is an emergency requiring immediate care.

Certainly the call box is a useful feature, however, based upon the most recent incident, it was totally inadequate to handle the reported emergency. It would certainly be wise to report the emergency on the call box, but it would also be a good idea to call 911 as well.

While there is no legal "duty to rescue" another person in distress, I think a moral obligation does exist. Calling 911 in these situations is a responsible action.

 

[GoofGoof]

Neither you nor I can determine whether or not being stuck in a gondola is an emergency. As I clearly stated before, it depends upon the circumstances of the incident. As an example, an elderly person or very young person presenting with symptoms of dehydration is an emergency requiring immediate care.

Certainly the call box is a useful feature, however, based upon the most recent incident, it was totally inadequate to handle the reported emergency. It would certainly be wise to report the emergency on the call box, but it would also be a good idea to call 911 as well.

While there is no legal "duty to rescue" another person in distress, I think a moral obligation does exist. Calling 911 in these situations is a responsible action.

Calling 911 because you are having a medical emergency while stuck on a gondola is perfectly acceptable. Calling 911 because the gondola has stopped and you don’t feel you are getting enough information about when it will start up again is illegal because it is not an emergency. Being frustrated by Disney not giving you enough information on a stalled ride is not a good reason to “light up” 911. People with a real emergency may not be able to get through.

 

[Creathir]

Calling 911 because you are having a medical emergency while stuck on a gondola is perfectly acceptable. Calling 911 because the gondola has stopped and you don’t feel you are getting enough information about when it will start up again is illegal because it is not an emergency. Being frustrated by Disney not giving you enough information on a stalled ride is not a good reason to “light up” 911. People with a real emergency may not be able to get through.

Pretty sure I’d start to get a little perturbed after 2 hours.

Remember, many would have not been in any position to see the emergency rescue occurring.

2 hours of being trapped with possibly no to little information from Disney just hanging in the dark.

I probably wouldn’t call 911 right away, but would certainly be calling the closest resort front desks to see what was up.

 

[Lilofan]

WESH Orlando reporting today on the 911 calls that were released to the general public. Shows the frustration of the guests stuck in their cabin for over 2 hours.

 

[Goofyernmost]

But when? What is a "reasonable" amount of time for someone to wait before calling 911 when stranded in a gondola? After waiting for twenty minutes and hearing repeated assurances over the onboard intercom that the stoppage is temporary and that the gondolas will resume moving momentarily would make me question the competence of the ride operators.

I would want emergency services to be notified if for no other reason than to get supervisory personnel involved so that extra attention was focused upon the long delay. And hopefully procedures and practices would be examined to make sure long delays would not occur again.

Of course, I don't think anyone wants to be sitting in a gondola for an extended period of time while they have an urgent need to go to the bathroom. And obviously, there are going to be folks with real medical problems (such as epilepsy, insulin dependent diabetics, etc.) that may not be able to tolerate long delays without a serious health risk.

Well it would solve the problem if people with anxiety problems stayed the hell off it to begin with.

 

[drizgirl]

Well it would solve the problem if people with anxiety problems stayed the hell off it to begin with.

1) It's entirely possible someone could suffer their first panic attack on a gondola.

2) Any system that relies on people to self police is destined to have incidents like the one on 10/6. It's Disney's job to anticipate that.

 

[ImperfectPixie]

1) It's entirely possible someone could suffer their first panic attack on a gondola.

2) Any system that relies on people to self police is destined to have incidents like the one on 10/6. It's Disney's job to anticipate that.

I have zero faith that a large portion of Disney guests are capable of doing so.

 

[drizgirl]

I have zero faith that a large portion of Disney guests are capable of doing so.

So do I. So should Disney.