Just got back from Labor Day weekend trip to Disney world. Stayed at the all star sports resort. I must say being annual pass holders for 3 years now I am quickly comming to the conclusion that 1) they do not care about pass holders 2) they just care about the almighty dollar 3) customer service is truly becoming horrible. Don't get me wrong not all cast members are bad but each time we as a family go to the resort it gets worse. I have an 8 year old daughter and one of the coolest things was the towel design or drawing that was waiting for you when you entered your room the last two times there's been nothing. The room was ok with the exception of the peeling paint on the shower ceiling that was about twelve inches long that tells me it's been there for a while. I know that it is hard to do repairs everyday on rooms but that peeling paint has been there for awhile as well as the rusty trim ring on the sprinkler head. The maid on Saturday never replaced towels or wash cloths and the soaps were gone and not replaced. Same for Sunday. We live in southwest Florida so we are used to summer thunderstorms and being involved in youth sports fully aware of lightning protocols. We were in the pool everyday in the afternoon when the lightning and storms started to roll in and my wife looks at her weather bug app and pulls up a tower 3/10ths of a mile away and it showed lightning at 2 miles. So she asked the life guard what was disneys Lightning plan the lifeguard said the shut the pools down at ten miles and that it was the head lifeguards call well I'll tell you the only time the pool closed is when it rained hard had nothing to do with the Lightning. We watched from our room which was just outside the pool and watched people swim as the thunder and lightning was all around us.
Up at the food court just outside on Friday night there was a marching band that had no less than two dozen pizzas. They were polite not loud just having a good time when they were done they cleaned up after themselves and stacked the boxes next to the trash. This was at 10pm at 10:15 the next morning they were still stacked there. Good thing the band picked up after themselves because the whole area would have been trashed also. Question do they ever wash the outside of the busses, monorails or boats ? Every time we go the boats and monorails look gross (5th trip ther this year). I don't expect it done everyday but come on. Ups every truck passes through a wash everyday when they return so it can be done. Lots of rude people but that's not disneys fault. Sad I look forward to all our trips but when I can get a room of property that costs 50 bucks and it's as clean and most times cleaner than ones on property. Thats sad probably won't renew our passes.
Up at the food court just outside on Friday night there was a marching band that had no less than two dozen pizzas. They were polite not loud just having a good time when they were done they cleaned up after themselves and stacked the boxes next to the trash. This was at 10pm at 10:15 the next morning they were still stacked there. Good thing the band picked up after themselves because the whole area would have been trashed also. Question do they ever wash the outside of the busses, monorails or boats ? Every time we go the boats and monorails look gross (5th trip ther this year). I don't expect it done everyday but come on. Ups every truck passes through a wash everyday when they return so it can be done. Lots of rude people but that's not disneys fault. Sad I look forward to all our trips but when I can get a room of property that costs 50 bucks and it's as clean and most times cleaner than ones on property. Thats sad probably won't renew our passes.
