maxime29
Premium Member
We got back from our 9 day family trip to WDW over the Christmas break. Before I start into this short rant, I do want to say that we had a great time and enjoyed our stay.
Now with that said, I really do think that Disney needs to seriously redo however they book the information in its computers.
We called to book our trip back in June. We originally booked two rooms at the GF in building six (concierge; not the main lobby). Also booked MYW for 9 days and dining. The cast member repeated back everything we requested since we've always had something mess up with booking our trips.
We get the first statement (forget the date it arrived in the mail) and it was wrong. Our printouts showed we were staying in a different building @ GF and our MYW was for 8 days. Called Disney up to get this cleared up. They denied that we ever requested this, but the cast member claims it was "corrected" as we were talking. Told we would get a new statement, but we never did. DME also didn't have our entire party signed up. We ended up getting two of the DME yellow luggage ID tags/bus ride tickets. Had to call again and tell them to send us the ones for the remainder of our party. Again, they claimed we weren't in the system.
So the trip begins. Arrive at GF and sure enough they still had us booked in the wrong building and the wrong MYW days. Fortunately, the lead CM at the reception desk was able to get us in the building we requested originally. We also got the MYW straightened out.
The CMs would not say why this would have happened. I could bank on the fact that the whole computer booking system messed something up. I would say that this post is more of a precaution to anyone booking a trip through Disney. Triple check your information and give them a call to make sure that you are getting what you asked for. We've had at least one thing like this happen each year, whether it's DME or getting only one room instead of two as requested (and paid for) originally.
Now with that said, I really do think that Disney needs to seriously redo however they book the information in its computers.
We called to book our trip back in June. We originally booked two rooms at the GF in building six (concierge; not the main lobby). Also booked MYW for 9 days and dining. The cast member repeated back everything we requested since we've always had something mess up with booking our trips.
We get the first statement (forget the date it arrived in the mail) and it was wrong. Our printouts showed we were staying in a different building @ GF and our MYW was for 8 days. Called Disney up to get this cleared up. They denied that we ever requested this, but the cast member claims it was "corrected" as we were talking. Told we would get a new statement, but we never did. DME also didn't have our entire party signed up. We ended up getting two of the DME yellow luggage ID tags/bus ride tickets. Had to call again and tell them to send us the ones for the remainder of our party. Again, they claimed we weren't in the system.
So the trip begins. Arrive at GF and sure enough they still had us booked in the wrong building and the wrong MYW days. Fortunately, the lead CM at the reception desk was able to get us in the building we requested originally. We also got the MYW straightened out.
The CMs would not say why this would have happened. I could bank on the fact that the whole computer booking system messed something up. I would say that this post is more of a precaution to anyone booking a trip through Disney. Triple check your information and give them a call to make sure that you are getting what you asked for. We've had at least one thing like this happen each year, whether it's DME or getting only one room instead of two as requested (and paid for) originally.