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Disney After Hours BOO BASH
- Thread starter DCBaker
- Start date
ToTBellHop
Well-Known Member
DVC Member Services opened at 9 am and immediately crashed. What a joke.
Chat feature not turned on anywhere.
Chat feature not turned on anywhere.
MickeyCB
Well-Known Member
So far I've gotten a busy signal and a "your call did not go through as dialed"
edit-just got through all of the automation and then received a message "we're busy please contact us later" and then the call disconnected!
trainplane3
Well-Known Member
You know, I've gone off before on how bad DVC is ran when you compare it to how much you actually pay for it. It feels like everything is done over the phone aside from making basic reservations. For how much the membership(?) costs (fees, etc), how can it be so poorly ran and managed?
That almost sounds like they put a manual limiter on the system end.So far I've gotten a busy signal and a "your call did not go through as dialed"
"If X amount calls are connecting, disconnect/temp block XX% of them"
They most likely still don't have enough people (and a weak phone system) to handle the load and would rather disconnect calls then have them tie up the system and cause potentially bigger issues.
Last edited:
RememberWhen
Well-Known Member
I tried DVC too, but gave up and went back to the other number. I’ve made probably 250+ attempts this morning...
GhostHost1000
Premium Member
Disney technology when it comes to websites and phones systems are some of the worst and the worst for company of its size. It should be embarrassing to them the lack of planning and management that occurs when things are released and they don’t have a way to handle things any better than this.
I got through at 9:15.... went through the prompts, entered membership number... etc..
Then got a message, "call back later" and it hung up on me.
If it was just going to hang up on me, wish it would do that BEFORE all the prompts.
pixarprincess
Active Member
finally on hold!!!
ilovetotravel1977
Well-Known Member
If they do this for the Christmas season, my long distance phone bill from Canada should be just awesome! lol
ToTBellHop
Well-Known Member
Kinda ridiculous not to offer call-backs…
ilovetotravel1977
Well-Known Member
Why the heck don't they just let people buy tickets online....it's 2021!
ToTBellHop
Well-Known Member
Connected in chat. We will see if they can process it...
pdude81
Well-Known Member
Same for me. 5 times I got through outside of busy signals and hung up on. Don't answer if nobody is there
Agreed. But they would likely be stuck making call backs all night. They figure under this system, some people will just give up and resolve their issue without Member Services. Others will call back days later.
They don't want the obligation of returning the call the same day.
ToTBellHop
Well-Known Member
Idiotic.
GhostHost1000
Premium Member
I’ve found the dvc chat support usually says you must call 90% of the time. Sucks