I took my two daughters to the Halloween Party, my oldest is 8 months out (and for the most part recovered) from 4 fractures of her back. We were having a great time enjoying the party, getting candy, watching the parade etc... we rode a few mild rides and it was about 1130 so we decided it was time to go home. My oldest 17 the one with the previous back injury wanted to do another loop of the candy trail and my youngest wanted to pick out something from the nearby store. So my oldest is in line for candy and was pushed down by another guest, she hit her back on the ground and at first was okay but as she started to walk back to me the swelling set in quickly (part of her previous injury when the area swells she loses function of her left leg) so her left leg started to drag and she was in quite a bit of pain. We did not need nor want EMS so I asked nearby CM she looked like a manager as she was in plain clothes with a name tag and ear piece in if we could get wheelchair. She got us a wheel chair and took us to first aid for ice and some pain meds, that was great. The problem was from the front gate I was on my own with one daughter only 10 and the other in a wheel chair unable to walk and I was parked at the back of the lot in Hook 88 at the end farthest from the tram loading area. I was fine getting from the gate to the tram to the parking lot but when I got that far I realized there was no way for me to get her out to the car. I asked another manager that was out there what my options where knowing full well at US/IOA that something like this happening and they will drive you all the way to your car(only know this as my husband works PT there as a paramedic). I was told my only option was leave my kid sitting alone while I took the tram out drove all the way out of the parking lot and back in so I could pick her up by the bus loop something she was not okay with being left unable to defend herself in a wheelchair at now 1230a or push her all the way to the car because I couldn't take the wheelchair on the tram!
I was about to start walking when two bus drivers where walking by us and heard me say we were going to start walking, they were shocked and wanted to help, they tried to get security to help us they refused, so they then went and talked to the tram personal who agree'd there was no way they were going to let me push my kid all the way out with my 10 yr old following. The tram people then helped me get her on the tram and load the wheel chair up.. then helped us back off. Had those tram personal not helped us it would of been a VERY LONG walk with my daughter sitting there in tears between the embarrassment (she's a 17 yr old this sucked for her big time) pain and just plain being upset about being pushed down.
Yes my daughter had a previous injury that was aggravated in the park due to another guests actions which is not Disney's fault but I felt is was very crappy that there was no other option of getting help to our car. I'm sure my child is not the first injured in the park who didn't need EMS but needed help out of the park. To clarify so no one is confused here I didn't want Disney to give us anything free that was not what we were seeking I just wanted help and it was pretty crappy that low level personal had to take it upon themselves to think of a way to help because they didn't like the way we were being treated!
I was about to start walking when two bus drivers where walking by us and heard me say we were going to start walking, they were shocked and wanted to help, they tried to get security to help us they refused, so they then went and talked to the tram personal who agree'd there was no way they were going to let me push my kid all the way out with my 10 yr old following. The tram people then helped me get her on the tram and load the wheel chair up.. then helped us back off. Had those tram personal not helped us it would of been a VERY LONG walk with my daughter sitting there in tears between the embarrassment (she's a 17 yr old this sucked for her big time) pain and just plain being upset about being pushed down.
Yes my daughter had a previous injury that was aggravated in the park due to another guests actions which is not Disney's fault but I felt is was very crappy that there was no other option of getting help to our car. I'm sure my child is not the first injured in the park who didn't need EMS but needed help out of the park. To clarify so no one is confused here I didn't want Disney to give us anything free that was not what we were seeking I just wanted help and it was pretty crappy that low level personal had to take it upon themselves to think of a way to help because they didn't like the way we were being treated!
