MidwestGirl
Member
We have stayed at Riverside before and when not renting DVC points this time decided to go back to Riverside. My daughter broke her foot right before coming down and we have been so happy with how the parks have gone out of their way to make sure this didn't ruin our vacation. The resort not so much.
I had requested when we booked a first floor, close as possible to the main house and a corner room. I calle a week out to make sure that request was noted. When she first hurt her foot I called to said we REALLY need first floor and close because it hurt to walk. The day before I called again to tell them we went to the doctor the night before and she had broken her foot. The lady said she would make sure the room assigner knew. She was not supposed to put any weight on it at all so really, really need close.
We arrive at noon and the front desk was a bit snotty and rolling her eyes at my request. We are in room 2828 and don't think we could be farther from a bus stop. I said we would wait if another one still needed to be cleaned. She said there would be nothing closer. Again, it was the whole attitude I didn't feel she was trying.
The resorts have some complimentary chairs but they were out, I know I can't complain because they are first come first serve but a friend who works at another resort thought that was odd and thank God he helped us out. Again, not their fault.
Finally get to our middle of nowhere room. Internet isn't working very well so daughter can't do her homework. Not their fault but our cell phones have no reception either. Even the TV signal goes in and out. Maybe because of being in the middle of nowhere?
Our housekeeping is getting tipped but nothing special happening. I'm not just complaining because of no towel animals but I mean leaving dirty towels in the room. Extra blanket thrown on bed not even folded. Even when bell hop dropped us off at the room he said 'I don't think they are done with this room, usually there are animals and such.' I would have been happy with a clean room. There was a dirty wash rag that was there when we arrived and stayed for 3 days. Yes, we called and complained again.
The thermostat said 73 but I was sweating. We would work all night I get it comfortable and by morning it would be hot again. I cant sleep when i'm hot. Called twice.
Finally after 9 nights they offered to change rooms but we leave in 2 days and not going through the hassle of packing and unpacking.
My husband finally blew up and all they said is we are only a moderate resort. I still paid good money to stay at the moderate and felt I would have been better going to a value.
Once again, I know several of those things are not their fault but just added to the frustration.
Vent over.
I had requested when we booked a first floor, close as possible to the main house and a corner room. I calle a week out to make sure that request was noted. When she first hurt her foot I called to said we REALLY need first floor and close because it hurt to walk. The day before I called again to tell them we went to the doctor the night before and she had broken her foot. The lady said she would make sure the room assigner knew. She was not supposed to put any weight on it at all so really, really need close.
We arrive at noon and the front desk was a bit snotty and rolling her eyes at my request. We are in room 2828 and don't think we could be farther from a bus stop. I said we would wait if another one still needed to be cleaned. She said there would be nothing closer. Again, it was the whole attitude I didn't feel she was trying.
The resorts have some complimentary chairs but they were out, I know I can't complain because they are first come first serve but a friend who works at another resort thought that was odd and thank God he helped us out. Again, not their fault.
Finally get to our middle of nowhere room. Internet isn't working very well so daughter can't do her homework. Not their fault but our cell phones have no reception either. Even the TV signal goes in and out. Maybe because of being in the middle of nowhere?
Our housekeeping is getting tipped but nothing special happening. I'm not just complaining because of no towel animals but I mean leaving dirty towels in the room. Extra blanket thrown on bed not even folded. Even when bell hop dropped us off at the room he said 'I don't think they are done with this room, usually there are animals and such.' I would have been happy with a clean room. There was a dirty wash rag that was there when we arrived and stayed for 3 days. Yes, we called and complained again.
The thermostat said 73 but I was sweating. We would work all night I get it comfortable and by morning it would be hot again. I cant sleep when i'm hot. Called twice.
Finally after 9 nights they offered to change rooms but we leave in 2 days and not going through the hassle of packing and unpacking.
My husband finally blew up and all they said is we are only a moderate resort. I still paid good money to stay at the moderate and felt I would have been better going to a value.
Once again, I know several of those things are not their fault but just added to the frustration.
Vent over.
