Disability Access Service

M

mickey0825

Active Member
Original Poster
I need to set this up for my son for our upcoming trip in March. I know you can now do this ahead of time via a video chat. When I go to MyDisneyExperience, it looks like the only option is to join and wait possibly hours for an agent to connect. Does anyone know if you can schedule a time to do this or is it just wait on hold for as long as it takes?
 
G00fyDad

G00fyDad

Well-Known Member
I have been holding off doing this myself because I am hoping my doctor and specialists can pull a miracle out of their butts and get me pain free when standing for longer periods of time by October. If I still have issues by September 15th I am going to have to go through with this myself.
 
Queen of the WDW Scene

Queen of the WDW Scene

Well-Known Member
In the Parks
No
mickey0825 said:
Thanks, that's what I thought.....anyone have any experience with this? How long did you have to wait?
Click to expand...

Took me 3 days but that was back the first week it started.
Someone just posted a thread yesterday or the day before saying that it was not too bad.
I think Disney may have worked out some kinks it was having in the beginning.
 
Gillyanne

Gillyanne

Well-Known Member
On a Friday (2/3), after 5pm it took less than 20 minutes. Looking back at talking with my friend on FB, my mom was already in the chat by 5:21; but I didn't even try to connect until after I got off work at 5, and even then I probably didn't do it right away. I initially wanted to get on just to see what waiting looked like, but all of the sudden we were in a chat asking to connect via video. She didn't get approved, so not sure how long the rest of the process (pre-selections) would take.
 
M

mickey0825

Active Member
Original Poster
Gillyanne said:
On a Friday (2/3), after 5pm it took less than 20 minutes. Looking back at talking with my friend on FB, my mom was already in the chat by 5:21; but I didn't even try to connect until after I got off work at 5, and even then I probably didn't do it right away. I initially wanted to get on just to see what waiting looked like, but all of the sudden we were in a chat asking to connect via video. She didn't get approved, so not sure how long the rest of the process (pre-selections) would take.
Click to expand...
That's not too bad....I hope its less than an hour
 

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