I’m a bit baffled that you’re baffled here. Absolutely no one thinks Comcast “means well.” They’re one of the most hated corporations in the world. The popular imagination doesn’t embody them in the warm and fuzzy forms of Uncle Walt or Mickey Mouse and Comcast doesn’t even attempt that kind of branding. They thus don’t have a warm image to betray nor a long history of building brilliant theme park attractions to fail to live up to and it benefits them. They also generally announce projects like a corporation informing shareholders, without Disney’s pretense and “fan events.”
That’s one of the reasons Uni can take less heat than Disney regarding theme park decisions. The primary reason, I think, is twofold:
1) Uni isn’t regularly announcing that they are ripping out beloved attractions to build inferior ones. I know there are people who love Jaws or Kongfrontation and I respect that but the number is infinitesimal compared to the number of fans who loved the EPCOT or Fantasyland dark rides or Muppets or Tom Sawyer. WDW knows this, too, and tends to dance around the issue in a very disingenuous way, as we saw last D23.
2)Relatedly, a lot of folks think Uni has gotten better over the last 20 years and WDW has gotten worse. That doesn’t mean every decision Uni has made is good or every decision WDW has made is bad. Even now, however, when I think Uni is making a lot of bad post-COVID decisions and Disney is building aggressively, this pattern holds. If the overall direction of Disney seemed more positive and the rate of additions had been more consistent, fans would be a lot more forgiving of cuts and cancellations to announced projects.
For the record, I do think the D23 Conventions have been a bad thing. Disney aggressively encourages a form of hyper-fannishness and influencer culture and then acts shocked when it bites them in the butt. Yes, Walt was a showman in the Barnum tradition, but he was operating in an environment with very different forms of engagement between viewers and media (he played a big part in changing these forms). I also think there is a difference between launching a widely accessible TV program to take viewers “behind the scenes” of Disneyland and holding a very expensive, ticketed, vacation-destination event whose appeal hinges heavily on making announcements.
Finally, I’d opine that while the opening of EU has had hiccups, it seems to have been smoother then other Orlando openings like VB or Uni Studios or AK or MGM or the granddaddy of all bad openings, Disneyland. The biggest problem, one I’ve been very critical of, is how underbuilt the park is, but sadly that seems to be endemic among modern theme parks. If Disney isn’t being hurt, it’s because of the resorts rock solid place in the zeitgeist - a massive benefit of the same thing that earns it extra criticism!