My dad passed away back home while we were at the Contemporary for a 4-5 day long weekend. My mom was actually with us! Dad was in no shape to go but insisted that my mom go on this trip instead of staying home and worrying about him. It had been a rough couple years on her and she needed time away from it all with her family.
The cast at the Contemporary was extraordinary. They did everything possible to make it easier on us. Full disclosure, my sons were in the DCP at the time and staying with us, so I can’t say if they were just taking care of their own? I don’t think so, but it’s possible.
We found out mid morning. Got the phone call from my brother while we were in France about to go on Ratatouille! Made up an excuse to leave. Did NOT want to tell my mom in Epcot. Uber from Beach Club back to Contemporary. Spent time crying and making calls home in the room.
Couldn’t get a flight out that day/night. Had to stay until morning. Told the front desk and manager what happened. They canceled the remainder of my mom’s reservation - 2 nights - said she would not be charged. Were about to do the same with my room, but my sons were not going to fly right home with us right away so I asked if they could stay and finish out the remaining two nights since they were already off work and we thought they should be together instead of back in their apartments separate. They took the one sons name off my moms room and moved him into my room with his brother. The room was paid for already and they might as well use it.
They got us Mears vouchers for our trip to the airport. And they put 2 day park hoppers in everyone’s account good for 10 years.
That evening, we decided that we would go out on the water since my dad was a sailor. We took the boats around the lagoon and Bay Lake. We had the most incredible sunset over 7 Seas Lagoon that we’ve ever seen. We even kept our dining reservations at Kona. My mom insisted. My dad loved to dine out.
It’s weird to say but that was a truly magical Disney night. We were stuck there and it was like Disney World opened its arms and took care of us and without even knowing, softened the blow a little. The cast- boat captains, waitress, front desk- all were exemplary, even the ones that didn’t know what we were going through, which was most of them. Disney, as an entity, took care of us when we needed it most that night. We all felt it. It was my wife who spearheaded it all, “We could sit in this room all night or we could go out and do things that he loved to do and be together.” It was rough, but it was the right thing for us. It certainly wasn’t a "let’s go to the parks" night but the boat rides and the beach at Poly were perfect considering who he was.
Once again, I don’t know if the room canceling, tickets, car vouchers are standard operating procedure. But we felt like we had nothing to worry about at all, and that was all the front desk’s doing. They were amazing. We asked for nothing, just advice on what to do.