Customer Support Does Listen

[yellowb]

We unfortunately had a bad experience on New Years Eve at the Grand Floridian Cafe, where the manager that evening was very rude to us over allowing us to take advantage of the 10% dining credit for Disney Visa card holders, and would not allow it at all. While it is explained in the terms that there are some restaurants where that credit is blocked out for that day, the Grand Floridian Cafe was not one of them. I sent in my description of the circumstance to guest services when we arrived home, expecting it to go into a black hole, but I just wanted to let them know I wasn't complaining about whether the 10% should have been applied or not, but about the unusually poor customer service that we received that evening. I was amazed that last week I received an initial response from a cast member in guest relations who apologized for the poor experience and wanted me to send in a copy of our receipt from that evening. I just got off of the phone with her, where she again apologized for what happened and offered to credit back the 10% plus a little extra, which I was happy to accept. I just wanted to pass along the good experience I had with guest relations and that they do actually read what is sent to them.

 

[BigTxEars]

Hey hey no posting about a good experience with CS at WDW allowed round here!

Honestly great to hear, I would imagine that type of reaction is the rule and not the exception at WDW.

 

[marni1971]

Conversely, I had a very bad experience after eating (and returning) an expensive meal at the refurbed California Grill last September.

But I am hoping I'm in the minority and am glad you were satisfied.

 

[Betsyboo]

We unfortunately had a bad experience on New Years Eve at the Grand Floridian Cafe, where the manager that evening was very rude to us over allowing us to take advantage of the 10% dining credit for Disney Visa card holders, and would not allow it at all. While it is explained in the terms that there are some restaurants where that credit is blocked out for that day, the Grand Floridian Cafe was not one of them. I sent in my description of the circumstance to guest services when we arrived home, expecting it to go into a black hole, but I just wanted to let them know I wasn't complaining about whether the 10% should have been applied or not, but about the unusually poor customer service that we received that evening. I was amazed that last week I received an initial response from a cast member in guest relations who apologized for the poor experience and wanted me to send in a copy of our receipt from that evening. I just got off of the phone with her, where she again apologized for what happened and offered to credit back the 10% plus a little extra, which I was happy to accept. I just wanted to pass along the good experience I had with guest relations and that they do actually read what is sent to them.

Glad to hear this positive information, it's sometimes rare around here. LOL You're the second person who has received a positive response that I've read about in the past couple of days.