i went on a disney cruise and i had some problems and i called them they said i need to email them and some one would call me back to talk about the problem it has been almost two weeks since i sent it to them and no call from them does any body have a number i can call to get some where with this problem
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customer service problem
- Thread starter bfrd91z
- Start date
Monty
Brilliant...and Canadian
- In the Parks
- No
I know its too late now, but the best thing to do on any vacation, if you have a problem, is to handle it while you are there.
There is no sense of urgency for them to handle things once you leave.
You can also write a letter to the address on that page; Disney is very good at calling people back after they write a letter describing the issues. Letters are handled better than emails.
There is no sense of urgency for them to handle things once you leave.
You can also write a letter to the address on that page; Disney is very good at calling people back after they write a letter describing the issues. Letters are handled better than emails.
have you tried contest charge with card co sometimes that works well if they won't deal with u.
Did you take your gift cards to the guest services desk and ask them to reverse the credit card charge and then use the gift card to pay the amount?
You could have also had the gift card amounts put onto your room account before the cruise began.
I_heart_Tigger
Well-Known Member
Just curious what exactly happened that you were mislead on the stateroom credit. My in-laws have a cruise booked next month and they have a $400 credit from a previous issue on a cruise. I'm hoping this one goes off with no problems.
they reverse the credit card and took the gift cards but it was the fact when i checked in i told them i had gift cards to pay with thy told me to come down the night before the cruise was over and pay with the gift cards
i booked online to get my state room credit they said i booked over the phone so i dont get the stateroom credit i called after i booked on line to reqest a certain room and add a post cruise stay at disneyworld
i booked online to get my state room credit they said i booked over the phone so i dont get the stateroom credit i called after i booked on line to reqest a certain room and add a post cruise stay at disneyworld
Disneyfalcon
Well-Known Member
When you book online, your confirmations list the $25 credit on them. Did you save any confirmations from the day you booked?
I always book people online for the credit, and sometimes immediately call afterwards to change something so that shouldn't have messed anything up.
If you can find one of those first confirmations that has it on it, that should help. I'm sorry you had problems.
i was more upset about how they handle it than about the credit
Disneyfalcon
Well-Known Member
Sure, I understand! I just thought that might help you get that $25 credit too.