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Custom cakes at MK no longer available as of 12/15?
- Thread starter DznyGrlSD
- Start date
So it appears they have reached critical mass of creativity and are now even eliminating amenities that turn a profit.
I joke, I joke,.. I have no idea if they make money on custom cakes.
I joke, I joke,.. I have no idea if they make money on custom cakes.
Biff215
Well-Known Member
Based on the size and cost, I'd have to believe they're making money, but I'd hate to see this go. We just did one this past July for our daughter at BoG. Even at the high price, the CM's were great and so was the cake.
castlecake2.0
Well-Known Member
Doesn't seem to make sense that only MK would be ending this and not all the parks?
Rteetz
Well-Known Member
It's even on the Disney website
https://disneyworld.disney.go.com/celebrations/customizations/
Strange but whatever I guess.
https://disneyworld.disney.go.com/celebrations/customizations/
Strange but whatever I guess.
Nick Pappagiorgio
Well-Known Member
Really bizarre they would pull it from just these restaurants. My only thought would be that the MK restaurant people wanted their their dessert revenue.
Nick Pappagiorgio
Well-Known Member
Cake Team sounds like a great (by that I mean super hokey) reality tv show.
"The team arrives at the restaurant only to realize that they put the wrong princess on the cake. Facing a crying child the team jumps into action to redesign the cake in 4.5 minutes. (complete with countdown clock and shots of the child becoming impatient)" This stuff writes itself!
mousehockey37
Well-Known Member
Don't forget shots of parents crying and demanding compensation in the form of free lodging, fastpasses, etc
mm121
Well-Known Member
this seems like a silly change
whatever happened to customer service.
and im not sure what downside there is to this from a profit standpoint since i'm sure they made people pre-pay for the cakes
if they really cared about customer service they could do like free birthday cupcakes for the birthday person, though I know people ruin stuff like that by lying about their birthday.
one possible purely speculative reason for stopping this would be either "too much demand" though that you'd think would be something that they could fix rather easily.
The other possibility could be customer complaints since they require ordering over the phone so people cant see what they are getting before hand.
Or people maybe weren't showing up to pick them up and then filing chargebacks with their credit card companies.
I'm sure we will never know the real reason, though I'm sure there has to be one since if this was popular I'd think they'd find a way to fix it rather than ending it.
I do know though that the bakery department is notoriously hard to get ahold of at least it was several years ago when my mom wanted to do a special cake for my sisters birthday.
whatever happened to customer service.
and im not sure what downside there is to this from a profit standpoint since i'm sure they made people pre-pay for the cakes
if they really cared about customer service they could do like free birthday cupcakes for the birthday person, though I know people ruin stuff like that by lying about their birthday.
one possible purely speculative reason for stopping this would be either "too much demand" though that you'd think would be something that they could fix rather easily.
The other possibility could be customer complaints since they require ordering over the phone so people cant see what they are getting before hand.
Or people maybe weren't showing up to pick them up and then filing chargebacks with their credit card companies.
I'm sure we will never know the real reason, though I'm sure there has to be one since if this was popular I'd think they'd find a way to fix it rather than ending it.
I do know though that the bakery department is notoriously hard to get ahold of at least it was several years ago when my mom wanted to do a special cake for my sisters birthday.
Biff215
Well-Known Member
When i ordered a cake in July, I had to contact the MK cake department which I thought was odd as I know the resort bakeries usually handled them. We're they simply ordering it from the Contemporary?
I will say that they were great to work with and I did it entirely through email which allowed me to see sample pictures and ask questions. The only thing over the phone was the credit card hold.
mimitchi33
Well-Known Member
I've never heard of this before.
That's hilarious!
