Confused

[JasonDeyoung]

my mother has a 1 day MK ticket that shows up on her tickets in her profile but when you go to pick fp it says she has no ticket linked. Any ideas? She's trying to pick her fp for April with it at least for the one day but it's not letting her. Yes she has a resort reservation and it's in the 60 day window. Any idea are appreciated

 

[flynnibus]

does the reservation show in the same profile as well?

Is it possible she has multiple accounts? Just call the helpdesk... they will converge things easily.

 

[JasonDeyoung]

does the reservation show in the same profile as well?

Is it possible she has multiple accounts? Just call the helpdesk... they will converge things easily.

Yeah she only has one profile. It's weird

 

[CheshireCat12]

Did you try to do it through the app? Maybe the website is messed up.

 

[JasonDeyoung]

Did you try to do it through the app? Maybe the website is messed up.

Tried the app and website

 

[Witchy Chick]

Is the resort ressie linked in MDE? I was told by a CM to do that so MDE "knows" we are in the 60-day window to book FP.

 

[JasonDeyoung]

Called this morning, apparently the app is showing an expired ticket as a valid ticket.

 

[JasonDeyoung]

Is the resort ressie linked in MDE? I was told by a CM to do that so MDE "knows" we are in the 60-day window to book FP.

Yeah everything was linked. Apparently it's a app error

 

[JasonDeyoung]

Did you try to do it through the app? Maybe the website is messed up.

Did it on both, shows up as active but it's expired. It's weird lol

 

[Danno0209]

We've been having issues with differences between app and website and tickets not showing up. First issue was neither the app or website showed my ticket but showed the other two traveling with me, which was odd since it's all under my account and everything else show 3 in the travel party. I called and they fixed it, wasn't told why it didn't show up. Now it's just been weird between the app and website. Sometimes the app shows 1 ticket while the website shows 3 then next time app will show 3 and website shows 1...or any other possible combination of tickets! I've called so many times to make sure everything is right and they assure it is. I will be so happy once fast passes are booked and I don't have to look at that stupid site or app anymore!