Concerning response to a medical incident

[TrainsOfDisney]

At Disneyland waiting for the 6:30 magic happens parade a young man had a major medical episode on the sidewalk in front of Crystal Arcade.

While Cast, managers, and security were quick on the scene, it was a good amount of time before a “health services” cm arrived and quite some time before emt’s arrived.

It didn’t really look good that security and managers seemed more concerned about “clearing the area” for the parade vs. getting emt’s to help with a very serious incident. It almost appeared that they wanted the health services cm to get him into a wheelchair and skip the emt/ stretcher step… but then the health services cm wasn’t gonna have that (good for her).

I’ve witnessed similar encounters at WDW and have always been impressed with how quickly emt’s arrived. This was quite concerning to me. Again, multiple security were talking loudly about how they needed to “clear the area” for the parade - not concerned at all about the health of a guest.

(Not sure if it was a seizure, heart issue, etc. I never moved from where I was waiting for the parade so not sure the details).

 

[Sirwalterraleigh]

At Disneyland waiting for the 6:30 magic happens parade a young man had a major medical episode on the sidewalk in front of Crystal Arcade.

While Cast, managers, and security were quick on the scene, it was a good amount of time before a “health services” cm arrived and quite some time before emt’s arrived.

It didn’t really look good that security and managers seemed more concerned about “clearing the area” for the parade vs. getting emt’s to help with a very serious incident. It almost appeared that they wanted the health services cm to get him into a wheelchair and skip the emt/ stretcher step… but then the health services cm wasn’t gonna have that (good for her).

I’ve witnessed similar encounters at WDW and have always been impressed with how quickly emt’s arrived. This was quite concerning to me. Again, multiple security were talking loudly about how they needed to “clear the area” for the parade - not concerned at all about the health of a guest.

(Not sure if it was a seizure, heart issue, etc. I never moved from where I was waiting for the parade so not sure the details).

Codes are bad for business.

They always cleared the decks asap. But they do it professionally and no safety is sacrificed.

 

[TrainsOfDisney]

Codes are bad for business.

They always cleared the decks asap. But they do it professionally and no safety is sacrificed.

I’ve seen and even been a part of similar incidents at WDW. There was something off about this incident to me, I’m pretty sure that someone (not sure if it’s the area manager or security) made the call to delay EMT’s in hopes they could clear the area without calling them and thereby delaying the parade.

Obviously I can’t be sure but that’s how it appeared.

 

[DLR92]

These stuff remind me of my work environment. One of my coworkers had a heart stroke. I wasn’t there to witness it. My friend did, I heard her page the intercom 5 times for emergency with supervisor name summon. I stopped what I was doing to find my friend in so much distress and pull the fire alarm to get management final attention.

 

[Vegas Disney Fan]

I work in a casino in Vegas and we have a “triage” area, if someone has a medical emergency the priority seems to be to get them in a wheelchair and get them to that room as soon as possible, I assume it’s because that’s were all the medical equipment is but I’m sure getting them out of public view is a factor also.

I have no idea if Disney has something similar but I’d be surprised if they don’t. I also don’t know if it’s faster and makes more sense to treat someone in the field or to whisk them away to a room equipped with monitors and equipment.

It’s troubling if there was a delay though, when people start waving their arms and flagging down employees we usually have an EMT there within a minute or two, casinos are pretty large so it can take a while to get there, Disney must have the same issue.

95% of our incidents are also heat and/or alcohol related so they probably just want to get them in the back of the house to get an IV in them.

 

[shambolicdefending]

Generally, Disneyland is one of the best, safest places on the planet to have a medical emergency. I know of one incident where the victim would have likely not survived if they had been somewhere else. They went into cardiac arrest and it would've taken too long for regular first responders to get there following a usual 911 call. Disney's on-site responders were there in a flash and saved their life.

Sometimes CMs make mistakes, and maybe that's what happened here. Or, they might have had more information about what was going on than was readily apparent to bystanders and acted accordingly.

 

[Phroobar]

Sometimes poorly paid CMs can't think past their current assignment. They were told to clear the area for the parade and are obvious to the medical emergency right in front of them.

 

[Lilofan]

Watching old movies , when there is a medical emergency, someone screams " is there a doctor in the house??!!".

 

[Lilofan]

I work in a casino in Vegas and we have a “triage” area, if someone has a medical emergency the priority seems to be to get them in a wheelchair and get them to that room as soon as possible, I assume it’s because that’s were all the medical equipment is but I’m sure getting them out of public view is a factor also.

I have no idea if Disney has something similar but I’d be surprised if they don’t. I also don’t know if it’s faster and makes more sense to treat someone in the field or to whisk them away to a room equipped with monitors and equipment.

It’s troubling if there was a delay though, when people start waving their arms and flagging down employees we usually have an EMT there within a minute or two, casinos are pretty large so it can take a while to get there, Disney must have the same issue.

95% of our incidents are also heat and/or alcohol related so they probably just want to get them in the back of the house to get an IV in them.

There was a time when we were at Sunset Blvd at DHS when a male guest fell on the pavement cracked his head , and emergency CPR was applied . Reedy Creek showed up in minutes. Cast members all held each other arms and tried to form a barrier wall to block from view from nearby guests. Many guests watched in horror what was happening. Then about 15 min later the male was put on a stretcher, was quickly wheeled backstage to a waiting helicopter that brought him to a hospital. I don't think the guy survived.

 

[TrainsOfDisney]

Sometimes poorly paid CMs can't think past their current assignment. They were told to clear the area for the parade and are obvious to the medical emergency right in front of them.

The “poorly paid” CM’s were doing a fantastic job - it was the higher paid security and security management that were doing a poor job.

You’ve seen the videos of the police telling the firefighters / EMT’s how to do their job? That’s what this reminded me of. It wasn’t a good look for Disney.

 

[Phroobar]

The “poorly paid” CM’s were doing a fantastic job - it was the higher paid security and security management that were doing a poor job.

You’ve seen the videos of the police telling the firefighters / EMT’s how to do their job? That’s what this reminded me of. It wasn’t a good look for Disney.

I don't think security is paid much more than front line cast members. Maybe $7-10 more?

 

[TrainsOfDisney]

I don't think security is paid much more than front line cast members. Maybe $7-10 more?

Yea that’s about right for security - I’m sure the security managers are much more than that.