Can I just share some frustration?
I have the misfortune of being the resident Disney "expert" despite not wanting to give any Disney advice. Unfortunately, people at work use me for information and then fail to follow any of my advice.
Sometimes, you are pressured into helping people due to workplace politics, bosses, boss's boss, etc. You know what I mean. You tell them how to do things and then they'll completely ignore it and tell you how they had a bad time.
It's his family's first time at WDW and he appears dead set on having a bad time. I keep getting text updates on how much Disney isn't handling things correctly WHILE he's at Disney.
1) Dining Reservation wasn't right, "wasting" his fast passes due to waiting at the restaurant. My response: "Explain your situation and you can get replacement fast passes at Guest Services. "
His response: "They already wasted my time and Fast Passes are not good for kids at 8pm!"
Me: "Uhm, don't you take a nap in the afternoon so your kids can enjoy nighttime activities, or are you just done at 6pm every day?"
That's unfortunate bc you miss a lot by not going at night. Furthermore, I've gotten "any time" use fast passes multiple times. Disney will take care of you if they ask.
Him: "Kids don't work that way!"
2) "Driving in is a pain. "
Me: "Why are you driving in when you're staying at a Disney resort?"
Him: "We want the convenience."
Me: "Sigh"
3) Him: "Everything is expensive."
Me: Didn't say this, but I was thinking everything was paid for prior to the trip besides food. Did you think you'd get a $5 meal? I don't get the expectations. Coke is going to cost $2.75. What's the big deal?
I'm just like, dude...all the money you spent, just have a good time and if something goes wrong, just get it corrected.
Some people want to make it out that one dining screw up can ruin a trip.