Chapeks Bloomberg interview satisfaction comments

WDWLOVER1957

Active Member
Pandemic, 35% capacity.

- Dining Plans- With less than half of the table service restaurants open, and all the others at very limited capacity you simply cannot have a dining plan. You can't presell seats at tables if you do not know you'll have tables available when it is demanded. That is simple math.
- Dining Options- With only 35% capacity in the parks you do not need all the restaurants open so until the numbers can be increased, that will stay the same. The capacity is not needed to open more restaurants.
- Shows- This has multiple triggers from spacing of guests in audiences to Union performers refusing to return unless their conditions were met. As we are now starting to see increases in vaccination rates some live entertainment like Festival of the Lion King (lite) are coming back this summer. The bottom line is under COVID protocols you can't have large clumps of guests without distancing.
- Fireworks- This one is clear and obvious. There is simply no way to maintain safe distancing between parties in the dark in areas like the hub at Magic Kingdom so you can't have fireworks shows. That's pretty simple.

This is just the reality of operating Walt Disney World during a pandemic with the protocols and capacity constraints Disney must operate under. When you aren't bringing more than 35% of your capacity thru the gates on any given day something has to give.
Not sure how you equate all the above = better guest satisfaction, unless you yourself think this version of WDW is better, you do realise they will use this to cut more, in the name of customer satisfaction.
 

TTLUTS

Active Member
Original Poster
Not sure how you equate all the above = better guest satisfaction, unless you yourself think this version of WDW is better, you do realise they will use this to cut more, in the name of customer satisfaction.
My point exactly......Sounds like Sully is on the management team/board at Disney......Joke
 

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