If someone is desperate to see holiday events/decorations, then a visit should be planned before New Years Day, not after.
:hammer:
yep!
Sorry the Halloween decor was gone too!
I find it funny that when one cast member makes a mistake and gives wrong information it is horrible, but when one press release gives wrong information... nothing. Can anyone find any other material that states the 3rd (or can anyone confirm this was never intended to be shown after the 1st)?Cast members are wrong a lot of times also.
And, it was CLEARLY stated that they would run through the 3rd.
http://www.wdwnews.com/ViewPressRelease.aspx?PressReleaseID=115273
Sounds like false advertising to me.
Cast shifts are also often odd right after New Years as the College Program is between shifts and many people may be working in different areas or times then they might be used to.Sooooooooooo.. no ... Cast members don't always know everything.. But most of them TRY to know as much as they can.. There is an awful lot for a single CM to know in a single day at WDW.
Why? It was clearly advertised to go through Jan. 3rd.
Sorry the Halloween decor was gone too!
I am a teacher, so unfortunately, I cannot vacation in early December. I do not dare visit the week of Christmas for fear of getting on nothing (and I prefer to spend Christmas at home), so the first week of January seemed like a good bet.Let's face it - alot of times when events (not just Disney) go on for awhile, they start to peter out towards the end of it. This is a holiday season event so why not schedule a visit in the middle of the event period to ensure a spot during it's full glory?
It may be advertised (and obviously things change sometimes), but why would you bank on a holiday event being held after the holidays? If you truly want to be immersed in the holiday events go during the height of the season!
Again...:hammer: But, yes, you have every reason to be disappointed. Surely this isn't the first time you've ever been disappointed in life?
As for the guest relations episode, all I can say is for many cast members it is probably a "report to my work station, work my hours, and get out when it's over" job. Those people would have little interest in trying to know everything going on in the park. I suspect many CM's know very little about what goes on in their own park outside their area. It's the nature of today's workforce. However, every guest relations CM should have the ability/access to find any answers for the guests when they don't know! I'm sure they have a manager they could ask at the very least.
Everyone is entitled to their own opinion, but I think some of you are overly trivializing what happened. I think there were several major issues with guest service that occurred, and Disney prides itself with having the best guest service anywhere. Therefore, they need to be alerted of this. I expect the lights not being shown on 1/2/11 was an oversight--the folks who schedule entertainment at the MK are not the same folks who write property-wide press releases. But that does not make it okay. They may not even be aware that they made this mistake, but I want them aware so that it hopefully does not happen again. And they CLEARLY need to know if they have a Cast Member who exhibits poor customer service. I wouldn't be as offended if it were a janitor treating me like this, but I took the time to go all the way to Guest Relations (when I would have rather been on rides). You have a right to expect good service if you go to Guest Relations. That is their job. Sitting around and letting Disney get sloppy is part of the reason we see so many complaints about burned out neon, chipped paint, etc. on these boards. If we alert Disney of their avoidable mistakes (not something absurd like "it rained a lot and I believe Florida is marketed as the Sunshine State." Please have enough respect to not make me out to be an idiot with absurd examples that you think are similar; they are not), we are ensuring a better experience in the future. Apathy gets nothing done.
And to those of you who have read more than a few of my posts here over the last 9 years, I am not usually one to complain about minor issues, so clearly I feel pretty strongly about this.
You know, I have read through every post in this thread and I was almost on your side until I read this last post. The fact that you wrote, and i'm quoting you from above, "I wouldn't be as offended if it were a janitor treating me like this..." is completely disrespectful to the custodial cast members of WDW. How dare you hold one cast member to a different standard based on his/her job description! Just because somebody works in custodial doesn't make them any less capable of delivering great guest service. Every situation is different, but don't act prejeduce towards a group of cast members just because of their role.
What?!?! How come no one told me!!
I really wanted to see them on my December visit! Whew...Good thing I went in mid October then, huh?
:ROFLOL:
All entertainment is subject to change without notice.:brick:
Just because you have that caveat doesn't mean is a good idea to ever have to use it.All entertainment is subject to change without notice.:brick:
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