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Captainkidd's Trip Report

OK folks – Here’s my trip report. Instead of doing the boring day-by-day report, I decided to break it up into sections and sub-sections so you can skip what you want, and read what you want. So, away we go:

Universal Orlando

We started the trip off with 5 nights at Universal. We had a Club Level room at the Royal Pacific. Probably 7th time we’ve stayed there, and we obviously love it. However, I will NEVER waste money on a Club Level room again. The Club Level was on the 7th floor, yet we had a 6th floor room. Not that it mattered much, as with the exception of breakfast, which was no better than what you get for free at Fairfield Inn, the food offerings were awful. The had a small bowl filled with Coke and Sprite cans (no fridge). A bucket of ice. For snacks they had small pretzels, chips, and some fruit. That was it. Otherwise, as always, the hotel was great. The staff is so friendly there, and they keep the place in beautiful shape.

The Universal Parks were awesome. The new Despicable Me ride is fantastic (as far as simulators go). The detail of the pre-show and Gru’s house is perfect. I got to do front row on The Hulk, Rip Ride Rockit and both sides of Dragon Challenge. Awesome! We had 1 issue at Universal. We took the kids on The Simpsons ride (which is really well done, and very funny). However, there are 2 rows on each car, and the back row is not any higher than the front row. We got seated in the back row behind 4 very tall people, and the kids could barely see the screen (I couldn’t either.) I went to Guest Relations later that day to give my opinion on the set-up, not thinking they’d care but it would make me feel better. Anyways, an attraction supervisor came out, spoke to me, apologized saying he agreed and they were looking into a way to resolve the problem. Then, he walked my family over there, made a couple of calls, and go us back onto the ride in a car by ourselves, in the most center part of the theater. I thought that was awesome! Definitely will be sending Universal an email about his kindness.

Sea World

On one of the days we were at Royal Pacific we went to Sea World, which personally, I don’t care for. I really don’t enjoy sitting in the blazing sun for shows, with no AC. Just not my thing. I wanted to ride both Kraken and Manta. My oldest (11) wasn’t up for Kraken, so I rode alone. I loved it. Great fun, though not quite as good as The Hulk. Manta, I can not see why everyone loves this coaster. I hated it. It was uncomfortable to begin with. On the very first dive when you go into the big loop, you are basically going backwards, which I don’t like. For about 7 seconds, my head felt like it was going to explode and I couldn’t breathe. The rest of the ride wasn’t as bad, but it’s so disorienting, I found it hard to enjoy.

Disney

First, the resort. Boardwalk Villas. Loved it. Can not believe the poor reviews I’ve read about it. The villa was beautiful and spacious. The resort itself has so much to do, and you really feel like you’re in the middle of everything. We didn’t go to any of the restaurants, but we made good use of the Bakery and Sweet Shop. Only problem with the resort was the bus service. Very slow, but that’s typical of the Deluxe Resorts. Pool was great. Performers on the Boardwalk were great. CM’s were great.

The parks all looked very good. Although, one thing I could not understand was the Bakery on Main Street. There was a scrim and work done on that building for what, 7 months? The windows looked great, but the awning going into the shop looked awful. They didn’t touch it. That was just bizarre. The parks, Magic Kingdom especially, were literally, overrun with Brazilian Tour Groups. Never seen so many in my life. Nothing new here. Many of the groups were well behaved, but some did the typical loud, obnoxious chanting. The one thing I really thought was handled poorly by Disney was how they let these groups just lie anywhere they wanted to. Seriously, the Magic Kingdom looked like a huge homeless section of a major city much of the time.

Splash didn’t look horrible, but it has issues. The porcupine in the beginning has a broken arm. The bunny sweeping the porch was missing an ear (though that was fixed after a few days.) None of the splashing water effects worked in the scene before the big drop. And Brer Fox lost his hat in one of the scenes.

Thunder looked great, though the man in the tub that spins wasn’t working the entire time. The ride also seemed slower than usual.

Fantasyland is coming along nicely.

They need to get rid of the dance party in Tomorrowland. It’s horrible and ruins the ambience.

Almost all the meals were great. Standouts included 50’s Prime Time and Via Napoli. Even Sci Fi was greatly improved this time. We did have 1 gross experience, and 1 very upsetting experience. Gross one was at San Angel Inn. We went for lunch and before we ate, I went to wash my hands in the restroom. Well, I had a Seinfeld moment. One of the waiters walked out of a stall after flushing the toilet, and walked right out without washing his hands. We decided, if that was our waiter, we wouldn’t be staying. Luckily, it wasn’t.

The next experience, was odd and I know some are going to say Disney was in the right, and I can see why they’d say it, but I still don’t agree. Ohana. It’s my favorite restaurant at Disney. We had 3 reservations for the 11 days we were there. The first dinner was all we went to. Food was fine, but here’s what happened. I have twin 5 year old. The cost of the feast for 3 – 9 year old is $19. Yeah it’s pricey, but you know that going in. Anyways, one of my boys was sound asleep through the entire meal. In his stroller, didn’t eat a thing. The waitress (who was very rude) knew this obviously. She mentioned to us that if my other son didn’t want the feat, he could have mac n cheese or chicken tenders. So, he wanted the mac n’ cheese. Everything is fine, except for the rudeness of the waitress. Anyways, we get the bill, and I see they’ve charged us $19 each for both my twins. I get it. They could use those seats for other people, but come on – It’s Disney. Every restaurant (besides V&A’s) is going to have kids and sometimes, they’re gonna be asleep. I asked for a manager. She came over, I explained the situation to her. She said she understood. She took one of the kids meals off, but still ended up charging us $19 for my son who only had a bowl of mac n cheese. This was on the 11th. When I got back to our room, I called the restaurant and left a voicemail letting them know I was unhappy. We checked out 11 days later and never got a call back. I should also add in, we have a long, wonderful history with Ohana. We were married at the Polynesian and had our wedding dinner there. We’ve eaten there probably 15 times over the years. It was very disheartening.

Whoooo…..that’s all I can think of. Please feel free to ask any questions and I’ll answer them for you.
 

ddbowdoin

Well-Known Member
. The parks, Magic Kingdom especially, were literally, overrun with Brazilian Tour Groups. Never seen so many in my life. Nothing new here. Many of the groups were well behaved, but some did the typical loud, obnoxious chanting. The one thing I really thought was handled poorly by Disney was how they let these groups just lie anywhere they wanted to.

ah, I will be compiling my TR today... I was ED, I never experienced groups like that EVER
 

LuLaSue

Well-Known Member
Welcome home!
Glad to hear you loved the Boardwalk!

I had a similar experience in the Hardrock, we booked Club Level and it was not worth the money. We stay at the Boardwalk at Club Level and the differences are extreme.
 

lebeau

Well-Known Member
Nice TR. Glad to hear you had a good trip (for the most part).

Overall, it sounds like O'Hana did the right thing once you brought it to their attention. I agree $19 is a lot for mac and cheese. Was pricing ever discussed when you talked about alternatives?
 

Sharkreef11

Well-Known Member
Glad to have you back, Captain. Sounds like you overall had a great trip. Sorry to hear about Ohana that's never fun to have your favorite restaurant let you down! Your story about San Angel makes me very nervous. That is flat out gross. We loved the food there last time but that is wrong. I love the boardwalk too. When our family stays, we either do the Boardwalk or Beach Club and I agree it feels like you are right in the middle of things.
 

Master Yoda

Pro Star Wars geek.
Premium Member
While there is never an excuse for poor service, overpaying for a kid at a buffet is one of those things you either have to suck up or pick a different restaurant. I have 3 kids myself and number 2 and 3 can be incredibly finicky eaters. If I want to eat pound after pound of marinated flank steak at Garden Grill, I have to suck up the fact I am going to have to shell out $38 a piece for my 18 and 11 year old to eat mac n cheese and french fries. It stinks, but it is one of the draw backs to kids and buffets.
 

captainkidd

Well-Known Member
Original Poster
While there is never an excuse for poor service, overpaying for a kid at a buffet is one of those things you either have to suck up or pick a different restaurant. I have 3 kids myself and number 2 and 3 can be incredibly finicky eaters. If I want to eat pound after pound of marinated flank steak at Garden Grill, I have to suck up the fact I am going to have to shell out $38 a piece for my 18 and 11 year old to eat mac n cheese and french fries. It stinks, but it is one of the draw backs to kids and buffets.

Normally, I agree about this. In the past, I've never had a problem paying full price for them. But, things happen. If she knew she was going to charge us full price, she should have never even mentioned the Mac n Cheese. Or she should have said, "We have to charge him for the full price kids, meal, bit if you'd like, I can bring him some Mac n Cheese." The way she went about it, made it seem as though it was a choice not to be charged for the full price meal. Otherwise he'd at least would have had some chicken.

In any case, it made me realize what a rip off these types of meals are. Not gonna book any more of them until my kids eat a bit more.
 

PhilharMagician

Well-Known Member
I agree with that theater in Tomorrowland. Remove the Galaxy Palace Theater and put this disaster of a theater in the middle of TL. Then hold a dance party which does not even fit???

Sorry to hear about your Ohana Disappointment. What is even worse is when you are paying $37 for that same bowl of Mac and Cheese. That is what happened when my daughter turned 10 and now have to pay the adult prices. No buffets or dinner shows for quite a few years! The dinner shows (Hoop de Doo, Luau and Backyard BBQ) are even more of a ripoff. They charge kids 10+ the adult price all while wrapping the price of alchohol into that cost. Disney should have a teen or young adult price for 10 - 21 since they have included the price of alchohol and this age group cannot consume it.
 

Master Yoda

Pro Star Wars geek.
Premium Member
Normally, I agree about this. In the past, I've never had a problem paying full price for them. But, things happen. If she knew she was going to charge us full price, she should have never even mentioned the Mac n Cheese. Or she should have said, "We have to charge him for the full price kids, meal, bit if you'd like, I can bring him some Mac n Cheese." The way she went about it, made it seem as though it was a choice not to be charged for the full price meal. Otherwise he'd at least would have had some chicken.

In any case, it made me realize what a rip off these types of meals are. Not gonna book any more of them until my kids eat a bit more.

I agree with that theater in Tomorrowland. Remove the Galaxy Palace Theater and put this disaster of a theater in the middle of TL. Then hold a dance party which does not even fit???

Sorry to hear about your Ohana Disappointment. What is even worse is when you are paying $37 for that same bowl of Mac and Cheese. That is what happened when my daughter turned 10 and now have to pay the adult prices. No buffets or dinner shows for quite a few years! The dinner shows (Hoop de Doo, Luau and Backyard BBQ) are even more of a ripoff. They charge kids 10+ the adult price all while wrapping the price of alchohol into that cost. Disney should have a teen or young adult price for 10 - 21 since they have included the price of alchohol and this age group cannot consume it.
This is pretty much what we have done. The price for the buffets have really gotten out of hand over the last few years and when you factor in a 10 year old still eating kids stuff at adult prices it simply becomes too much. We can typically do dinner at Jiko or Artist Point for just a few bucks more than Boma or Crystal Palace. Either that or we got to Kona of Whispering Canyon for a good bit less.
 

captainkidd

Well-Known Member
Original Poster
This is pretty much what we have done. The price for the buffets have really gotten out of hand over the last few years and when you factor in a 10 year old still eating kids stuff at adult prices it simply becomes too much. We can typically do dinner at Jiko or Artist Point for just a few bucks more than Boma or Crystal Palace. Either that or we got to Kona of Whispering Canyon for a good bit less.

Exactly. It was something that I really learned as we went along this trip.
 

captainkidd

Well-Known Member
Original Poster
A call to the county health inspector may wake up the management at San angel...

I said something to the manager and she pretty much told me I was crazy, as thew employees don't use that bathroom. Must have been some random guest with a the exact same colored shirt as the wait staff at the restaurant wearing a name tag as a fashion statement.
 

Master Yoda

Pro Star Wars geek.
Premium Member
Also with Ala Carte menu restaurants your kids (in most cases) can still order off the childrens menu which can save you some money.
So far we have found this to be the case at every Disney owned restaurant we have gone to. My soon to be 19 year old still gets an adult portion of the Mickey Ravioli when we go to Kona. The same can not be said for the non-Disney owned restaurants. On a recent trip to La Hacienda they would not let my 10 year old order an adult portion from the kids menu, forget about my 18 year old doing it.
 

fractal

Premium Member
Thanks for the report. I'm going to have to get to Universal. Did you do any of the "Potter" rides?

Boardwalk sounds great. I feel a bit married to Beach Club but think the location of the Epcot resorts can't be beat.

You can buy a lot of Mac&Cheese for $19! I'm glad you called them out on the youngest one that got charged.
 

captainkidd

Well-Known Member
Original Poster
Thanks for the report. I'm going to have to get to Universal. Did you do any of the "Potter" rides?

Boardwalk sounds great. I feel a bit married to Beach Club but think the location of the Epcot resorts can't be beat.

You can buy a lot of Mac&Cheese for $19! I'm glad you called them out on the youngest one that got charged.

Did all the Potter rides. Dragon Challenge is a great coaster. Forbidden Journey is pretty cool, but the best part is the que.
 

PolynesianPrincess

Well-Known Member
Sounds like you guys had a great time aside from those couple of hiccups! Buffets are really hard for children I think. So many kids are picky eaters. Heck, even some teenagers are picky eaters. I agree there should be some middle menu for teens and young adults. It could be the same stuff on the kids menu, just a larger portion. That would make for happy diners all around!! :)

Kudos to the guy who helped you at Uni and got you back on the Simpson's Ride. That little extra definitely goes a long way in making someones day!
 

minnielaw

Well-Known Member
Thanks for the brief TR! Glad your trip was overall a good experience. My youngest son fell asleep at Boma on our last trip and even though we brought him a plate of food (which he didn't touch) the waitress took his meal off our ticket. I didn't even ask, she just did it! That's the Disney service I like to experience.

Curious about the Boardwalk Bakery....did you have breakfast there or refill your mugs there? I am staying at BWV's in late September and have read that Boardwalk Bakery can have a long line in the morning. Were there any other refillable mug stations?

Also, I have read many complaints about the long walk to the elevators in BWV's. Did you find this to be an issue? People always complain about how big PORS is and the long walk to the main building...but I don't find it to be a long walk.

Thanks!
 

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