Calling disney for Dining reservations

k.hunter30

New Member
Original Poster
When calling to make Disney Dining reservations [(407)939-3463], why are you asked if you've visted more than four times and once since 2000? I'm just curious...

Is it me, or do the people taking reservations just not have the same magic as the cast members you meet in the park? Granted, I haven't been to WDW in the past couple years, but I would like to think that that same happiness is still there in all the staff. Maybe I'm just hitting this reservation people on bad days.
 

ClemsonTigger

Naturally Grumpy
Standard questions....
Get to use a captive audience for a quick survey
They've been asking those questions for many years

...and as far as Disney magic, I've found them pretty nice usually. Always helpful when original plans don't match up with availability. They are also patient even after my fourth or fifth attempt at a given time or day.
 

tampabrad

Active Member
They ask if you have been in the past for a couple of reasons. Your info may already be in the system, new places have opened that they have to recommend, for tracking info.

In defense of the CMs at Dining....there are two locations for Central reservations, Orlando and Tampa. Not sure if it is still done, but at peak times, calls are also routed to other call centers.

Back to the Tampa and Orlando CMs...the call centers are off Disney property and even though they are decorated Disney, they are not in the middle of the magic. It is different walking around Adventureland for a couple of hours than being tied to a phone for 8 hours in a big room with a thousand other CMs.

Calls constantly come in. As soon as a guest hangs up, a new guest is there on the line, there is no down time to regroup.

The dining line is also connected with the room and travel company lines. The CMs get bonusus for making reservations, they are probably quick to get off a dining call to get a more lucrative hotel call.

Telling countless people that Cinderellas Royal Table is full and having upset guests can really take its toll.

Not all guests that call are cheerful either, when I was on the phones at CRO, it was not uncommon to get blamed that there were no rooms, no flights, no discounts, no car rental, the bus hadn't gotten there, there was construction on I-4, it rained, the flight was cancelled because of the snow in Philladelphia, their travel agent booked the wrong dates/hotel etc etc etc.

Agents may miss out on their kids games, plays, birthdays, holidays etc because scheduling is very structured.

The pay is horrible for what the average call center CM has to deal with.

There are more, but that is all I will get into, don't want to make Disney sounds like a bad place to work. Over all, I enjoyed the 4 years I worked for the company.
 

Dagger

Member
Just wanted to say I talked to one of the Tampa girls and she was very helpful. I also talked to another lady who tried to upgrade me to a deluxe but even with her sales attempt, she was still one of the nices "CMs" I talked to on our preceeding trip! I don't think they have a separate standard, I think they may just be harder to regulate. Every one of them was great in my experiences.
 

k.hunter30

New Member
Original Poster
Thanks guys!

Psst... TakeMe2TheMagic - I belive it's "mantengase alejado..." :animwink:
That phrase right there is WDW to me!
 

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