Like the idea, but sadly its cheaper for Disney to just tell us that buses come every 20 minutes.
Well they already have electronic boards at nearly all resort bus stops that provide real-time estimates of when the next bus will arrive. So they have already moved past simply saying every 20 minutes.
You are right about the boards at the resorts. However, we recently stayed there and they didn't follow the board information. In the course of 15 minutes 3-4 buses arrived for all of the other parks. When we asked Disney what's going on the response we got was, "Buses come every 20 minutes."
I'm not exactly sure what you are trying to say here. I'm guessing you saw buses for all parks except the one you needed. What was the sign displaying for the bus you needed?
Sorry if I sounded confusing. While waiting for a bus to the Magic Kingdom (per the schedule) it looked like the bus was going to be packed. There were already several scooters and the cue was getting full. As we waited 15 minutes for the bus we saw 3-4 buses each for Epcot, Hollywood Studios and Animal Kingdom. There was no flexibility to change one of those buses out to help with the large crowd waiting to go to Magic Kingdom.
Yeah the flexibility exists on the park side not the resort. Buses are all based at a park hub. So a group of buses and drivers is all part of the Epcot hub for example. As buses return to Epcot they are dispatched to a resort stop as needed. Once the bus heads to that resort it will always return to its hub park.
Thanks for clarifying. Seems like they should run where they are needed the most.
I wasn't blaming the customer for the bad experience, I was simply asking if they reported it and what the response was. That is not saying the it's the customers responsibility to provide good service, but, it is their responsibility to make sure that bad service is made known. There are some 70,000 employees at WDW. Do we think that they can be aware of all those employees in remote sections of the property doing the wrong thing? If it was indeed the wrong thing, There might have been a reason why it happened that way, however, it might just not have been one that the "customer" accepted as a good answer.
That goes beyond policy and starts skirting into the law. ADA is specific about priority ridership and people with disabilities, whether we can see those disabilities or not, have priority. There is a location, usually two, in any bus that normally takes up three seats each. One of the reasons, other then it is easier to load a chair or mobility device without people in the way, that they load them first when they can, is because the law is written so that if a person comes up, even after the bus is full, and there is a handicapped location available, according to the law they cannot be denied access. Therefore, yes, there are times when that will happen, thankfully not often because it isn't a pleasant thing to deal with.
ADA does not accept the bus is full. You can take able bodied people out of a loaded bus, but, disabled people are protected since their mobility to get to shelter or even perhaps to wait because of physical restrictions cannot. I didn't write the laws and many of them seem foolish, but, they exist and ADA doesn't care if you or I like them. That is what they are and you follow them or if someone complains and sues, you don't have a legal leg to stand on. It is the same group of rules that allows people to bring their pet boa constrictor on public transportation. The bus service at Disney is considered public transportation and for good reason, it transports the public and falls under the same rules.