Bloom is off the rose

[dizzney]

Disney has always tried to exceed expectations, I have always found them to be very good on that,

I remember when we were there for our 20th anniversary - 3 wonderful nights at the Grand FLoridian - I had mentioned when we booked what we would be there for not expecting anything, just talking to the CM, and they delivered to our room a beautiful basket filled with wonderful treats and MM wine glasses (got them home safely too), and at each of our three dinner reservations, they made a fuss over us!

It just made it wonderful and we didn't ask, they gave. Thats what made it great!

 

[Iakona]

I love Disney and tell all my friends how they are constantly exceeding my expectations. Yesterday I had a less then pleasant experience that took the bloom off the rose.

I have read in the past that if a preferred room is available, a resort may give you a complementary upgrade if you ask. With that in mind I called yesterday to put a request on my reservation for a complementary upgrade. I was told that it was against there policy to put such a request on my reservation. Now this sounded crazy to me, they should be able to put any comment on my reservation, so I asked to speak to a supervisor. She repeated the same thing and after a long conversation I found out that although I could not request an upgrade I could request a particular building, after all that's what I was really after. Three transfers later and calling back twice I finally got my request added and the agent said it looks like I really did my homework.

You are correct, the representative did say you could ask when checking in and if available they will accommodate you. What I don't understand is what is the difference between asking when checking in and asking on a note on my reservation.

Yes, I do. As I stated earlier, Disney usually exceed my expectations. I also go by the motto if you don ask, you don't get. When we visited in January, my daughter lost a hair bow she had just purchased. When we went back to the store to replace it, the clerk gave it to us for free.
what I really would like to discuss are the three topic above, not my expectations.

I suppose it is a mater of opinion and semantics. To me there is a difference for asking for something for free and asking something complementary. I apologize if their has already been a thread discussing upgrade, my intent was not to discuss that but these three topics.

What I did not say in my original post is that the agent I spoke to, in my opinion had a very negative attitude and I did not expect that. The bloom is off the rose, not because of the negativity. I believe it is possible to say no and say it nicely. I did not what to say all this originally because it was not the point of the post, perhaps some leftover frustration. This brings me to my third question "Find out how is the Disney travel company different from Disney resorts." In other words is the training level and of service different between the two.

At this point I will take the advise of an earlier post and bow out.

Thanks for the discussion

Brian

Sorry, but every post you have made indicated you wanted something for nothing. There is a big difference in asking for a certain building or a size of bed. In this case you are booking and paying for a certain type room and requesting this option within that type of room.
What you stated you wanted was to book a certain class of room and get upgraded to a better class for free.

Also, it took quite a few posts by you before you ever mentioned a rude CM. In fact you spoke to the supervisor and never mentioned that it was about rudeness, but about not being able to put on the reservation.."this guest wants to pay for a lower cost room, but respectfully requests being upgraded to a more expensive room at no charge."

I am not surprised Disney refuses to put a request like that on the reservation. As to why it is OK to ask when you get to the resort; big difference. When you get to the resort and ask it is impossible for Disney to stop you.

You set Disney up to not meet/exceed your expectations. Exceeding your expectations is about adding magic when you do not expect it. The bow example is perfect.

Enjoy the magic that is there and give Disney a chance to exceed your expectations without trying to "set" it up or force it.

People can have a tendency to really jump down people's throats on the boards. I wouldn't worry about. Sometimes it's better just to dismiss yourself from the conversation. Don't worry they'll continue to argue about a post that everyone misconstrued from the start for long after you've stopped posting replies.

Sorry, but I don't see people "jumping" all over him. see a lot of people posting why he shoudl not expect thigns for free. No one misconstrued the post.

 

[LivinWitTheLand]

It just seems that even after he realized people took what he was trying to say the wrong way, everyone continues to bager him over it and make a federal case over a mis-use of wording.

I think when you are replied as a "cheap ______________" as one post put it, that is someone jumping down your throat.

 

[Since1976]

It's one thing to appreciate the bonuses and special treatment. It's another thing altogether to *expect* them.

I understand the original poster's dismay at having their request seemingly blown off. However, I don't think it's fair to go posting on a message board how Disney didn't bend over backwards to give you more than you originally asked for.

 

[wickedfan07]

According to Merriam Webster Online, complimentary means "given free as a courtesy or favor." that means complimentary gifts or services are things you do not ask for or expect.

Example: Complimentary continental breakfast at the Holiday Inn. You didn't ask for it, but its there for you to take advantage of at no extra charge.

By definition, you can't just ask for (and then expect) something complimentary. (You can't ask for a surprise either.) In theory, calling ahead should put you in line ahead of other guests who could get the upgraded room by just walking in. But things just don't work that way - you can't ask for something that's considered complimentary. You don't expect complimentary items or gifts; they just happen.

You can't be upset at Disney for not giving you a complimentary upgrade. They're not obligated to give it to you, or anyone, at all.

 

[pacochran]

To get back what he was originally talking about.

I have been told and do it now regularly that you need to request specific information on a room, and of coarse they say they will note it but will not gaurentee it.

When we go to BCV we always request a 5th floor Epcot view room as we really like this as you can see the fireworks right from the balcony. We have requested this the two times that we have stayed there and always got it.

If you do your homework here on this sight or any other sights, just try and be specific about your request. Not to say you will get it but they will note it and there is a chance that you would get it.