I love Disney Dining. Our family visits the World once a year and to keep things fresh and different we try new, fun or favorite restaurants. Our family consists of 6, but we travel with another family or families. I understand the reason behind the practice of adding the gratuity, but I do have a problem of paying the automatic 18% for poor service.
Here’s what usually happens. Our group of 10 to 15 people is seated, and most times our party is served by only 1 waitress/waiter as to not share the tip on this huge check. If our group of 15 were at separate tables, the experience would be different and be better. But with one waitress serving our large party, everything moves at a snails pace. Water comes slowly, ordering around the table is slow, delivery of the food does come with help, but refills on drinks may or may not happen. After a 2 hour sit down, we have to expedite the check in order to make a fast pass or fireworks show. The huge dining bill comes, usually with great atmosphere, great food, friendly but SUBPAR service; and with with $100 tip on a $500 tab. Heck, If I waited tables, I would not want to share this tip either.
This always happens every time we dine with this size party. We have many dining experiences when our group divides into smaller groups. These meals are so much more magical.
Here are my questions:
1) can a tip be disputed? Which I would really hate to do. But when refills never come and the tip is over a hundred dollars, it is a matter of principle. By the way, I hate to complain, it just ruins the mood for the group as we look forward to our next adventure that evening.
2) should I request an additional server? Am I offending the first server and risk creating a sourball waiter.
I still love Disney dining. Don’t like to complain but would like some feedback.
Here’s what usually happens. Our group of 10 to 15 people is seated, and most times our party is served by only 1 waitress/waiter as to not share the tip on this huge check. If our group of 15 were at separate tables, the experience would be different and be better. But with one waitress serving our large party, everything moves at a snails pace. Water comes slowly, ordering around the table is slow, delivery of the food does come with help, but refills on drinks may or may not happen. After a 2 hour sit down, we have to expedite the check in order to make a fast pass or fireworks show. The huge dining bill comes, usually with great atmosphere, great food, friendly but SUBPAR service; and with with $100 tip on a $500 tab. Heck, If I waited tables, I would not want to share this tip either.
This always happens every time we dine with this size party. We have many dining experiences when our group divides into smaller groups. These meals are so much more magical.
Here are my questions:
1) can a tip be disputed? Which I would really hate to do. But when refills never come and the tip is over a hundred dollars, it is a matter of principle. By the way, I hate to complain, it just ruins the mood for the group as we look forward to our next adventure that evening.
2) should I request an additional server? Am I offending the first server and risk creating a sourball waiter.
I still love Disney dining. Don’t like to complain but would like some feedback.