John
Well-Known Member
Testing is over. in two weeks they are having a full roll out through out all resorts. All legacy FP terminals will be removed by the end of January.
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APs getting screwed?
- Thread starter CohibaMan
- Start date
Testing is over. in two weeks they are having a full roll out through out all resorts. All legacy FP terminals will be removed by the end of January.
donsullivan
Premium Member
It has actually been fully rolled out to all resorts since October. What they're doing over the next few weeks is just removing the ability for resort guests to double-dip from both FP+ and legacy FP at the same time and then like AK removing legacy FP.
75disney
Well-Known Member
My parents love an hour outside of Orlando in a retirement community. They and many of their friends have APs. They are getting disgusted with FP+ and Disney's omission of them. One of the reasons my parents moved to FL was to be near Disney. Now they may not renew their APs this year. If Disney doesn't include the APs soon, it will lose many repeat customers who not only buy the passes but frequently spend money on merchandise and food there. Disney should not punish its loyal customers.
Zummi Gummi
Pioneering the Universe Within!
You can't compare the two. By conservative estimates, AP's make up close to 70% of DLR's clientele. The number at WDW is nowhere near as high. DLR has to appease their pass holders because they make up such a large chunk of their guests.
If that is true, then that is even more reason that Disney should go ahead and give APs at WDW FULL MyMagic privileges with magic bands and all. If we really make up such a minuscule percentage of their customer pie, then it would not detract from their precious resort guests' experience.
mergatroid
Well-Known Member
Got two Premium AP's in October and were told it was an unknown date when we could use FP+ implying at some stage we would be able to. Living in England we're coming back this September for 3 weeks while our AP's are still valid and I'm hoping we are included then. Last year in October we felt really badly treatd by Disney in relation to all this. Talking to staff members about it we got the impression they had no interest whatsover in even discussing how it all worked (so we'd know for our next visit) once they knew we were AP holders. On our last day we asked a cast member the best way to find out when we would be eligible for the new system and was told "Just phone us up and we'll let you know if it's happened". I explained that I didn't want to make expensive transatlantic phone calls and asked could I not find out online, the reply was "I'm not sure, possibly".
lazyboy97o
Well-Known Member
That is besides the point. Walt Disney World has taken a contemptuous attitude towards their customers.
Sped2424
Well-Known Member
While the percentage of annual pass holders is higher that doesn't mean you ignore that fanbase over at wdw. As far as I am concerned that is a heavily dedicated portion of WDW's guests. To not wanna tap into that market is not only stupid, its a huge waste. If you give them simple perks then more locals are going to wanna buy in, simple math. AP's seem to be a huge dedicated source of revenue for Disneyland, and clearly they got as big as they are due to a different mode of business for their guests. Not to say that Disneyland doesn't get international guests or tourist's because I have heard from many on here that they get a huge number of them. The point is you wanna increase the amount of AP's and then you want them to continue with your company, give them perks that are worth it and other such events. From a business standpoint the whole "well we don't have enough of those guys" logic isn't very intelligent, you want to those numbers, then cater to that demographic.
kelknight84
Well-Known Member
So what kind of "perks" are worth it?
lunchbox1175
Well-Known Member
For the record, I am an AP holder and I agree that we are getting screwed on a lot of things, like the price increases, lack of discounts, and events, but just to play a little bit of devil's advocate, I can see why they are taking their time with it. AP holders will have the ability to bog down the fast pass system when enabled. Lets say you live close by and think, "hey I may go to the MK tomorrow or next week, I think I will make some fast pass reservations". But then something happens and you don't go and you don't cancel the fast pass. You have just unnecessarily taken up a spot and lengthened the wait time of the ride. Its just like the dining reservations, people used to just make them and not show up without consequence, we have all dealt with not being able to get in to 'Ohana, CaliGrill, or CRT. Now imagine a 100 people do that. I would rather them take their time and figure it out than putting a band aid on it and saying AP holders have to put a CC on file, and will be charged $10 for every fast pass they don't show up for. Being an AP holder that lives near by means that you have the opportunity to go the park and ride the rides a lot more frequently than those that aren't, so the necessity for them shouldn't be as great as someone that only gets to go once a year. I agree that it sucks that it isn't 100% up and running with everyone in mind, but I imagine that they will get it sorted out eventually.
lazyboy97o
Well-Known Member
With the tracking, Disney could send an app notification to Passholders with FastPass+ selections who are not in the park x hours beforehand asking to reconfirm or cancel.
tissandtully
Well-Known Member
Testing is still ongoing. Ap plans still are not known. Just take a chill pill.
seafoodbuffet
Active Member
During Dec 20-30, we were able to walk into the park and provided we made selections before noon, we had no trouble getting a time for the attractions below. Here's a sampling of what we were able to get (I generally targeted early-mid afternoon for my selections since stand-by in the morning wasn't awful)
DHS - ToT, TSMM, LMA (family didn't want to try Rock'n)
Epcot - TT OR Soarin + Mission Space & one other (TT, Sooarin & Maelstrom are all Tier A, can only pick one)
MK - PPF, HM, PoC, sometimes we got SpaceMtn instead of HM
DAK - EE, KS, Dino
Anyway, standby lines were crazy, 180mins for FFP, 120 for SmallWorld, 160 for TT, near pegged 140 for Soarin. I will say that at its worst, even FP/FP+ for such an attraction netted a 20 minute queue in order to ride
It may be time for APs to consider borrowing infants to get the rider swap ;-)
lunchbox1175
Well-Known Member
Sounds like a good idea.
mergatroid
Well-Known Member
Sounds a quite good idea that. We usually book one or two dinner reservations six months before we go and always get a reminder email sent a day or so before so it's something they're aware of.
John
Well-Known Member
Thanks for concern for my mental health, but your right Disney can call it "testing" for as long as they want. But for me when you roll out the system resort wide and remove all legacy FP machines you are about done with any real testing. They can adjust the program at anytime thru out its life. I think the reason they still will call it testing is because if there are any problems they can say we are still "testing". Do you think they will ever come out and say....we are no longer "testing" the system? No, one day it will just go live....that day has come.
John
Well-Known Member
As far as AP's are concerned, you are right we don't know what Disney has in store for AP's. But they know, in the mean time AP holders are getting screwed. As are the day guest. Sure I understand what the reasons are, raising occupancy at the resorts but it comes at a cost to other guest. There are winners and there are losers....AP holders are on the wrong side of the ledger right now. Will it change? hopefully, probably.
NWDMD
Active Member
Checked into the Polynesian today... took my annual pass exchange certificates to the TTC and they were put on my magic band (from the poly). No paper AP. I asked if I could have a paper pass too, they said no, it's on my magic band that I keep for good. I made FP+ for the duration of my trip. I also tried making them for a random day where I don't have a reservation and it worked. I deleted them afterwards as I won't be here that day. So I think we have nothing to worry about. As soon as they send out the Magic Bands to AP's, you should be able to make a FP+ for any day you want.
Gabe1
Ivory Tower Squabble EST 2011. WINDMILL SURVIVOR
Ssshhh. Careful or they are going to ask for a credit card to confirm your FP+ reservations and if you don't show up in that window you will charged $10 per FP+ that went unused.
But seriously, this testing has gone on too long to be ignoring the AP holders. It is just ignorant to totally disregard AP'ers this long and still no word on specifically what will be done for them or when. Classless, Disney use to be very respectful of their guests and Disney use to appreciate guests loyalty.
donsullivan
Premium Member
The experience you're describing of having access to FP+ advance res. after a resort stay has been the case since somewhere around September. However Disney has made absolutely no communication as to what AP's should expect from FP+ in the future other than the vague statements posted on the website last spring (still there today and not updated). We have no idea if this is just a software bug they haven't fixed yet, or if it's what we'll experience. We also don't know if this is the experience, when we will actually get that privilege. I actually saw a report today from a guest stating that a FP+ CM told them AP's would not be activated until late 2014.