AP Renewal Issue

[JohnD]

So my AP was due to expire 9/11. At the 60 day mark (last month), I renewed it. Concurrently MDE says I have two passes, one expires 9/11/16, the other 9/11/17.

Last month I noticed I had two monthly payments. I attributed it to timing issues. Well, it's happening again. So for two or three months, I'm paying for two passes at the same time.

Yes, I'm calling AP billing on Monday to resolve the issue. Anyone else run into this?

 

[LAKid53]

I've never had two monthly payments occur when I renew my AP. But I usually renew no more than 30 days from the expiration date. At the time you renewed your AP, you most likely had at least 1 payment left on your 2016 pass. I have a Disney Visa card and set up alerts so I know when ever a charge is approved. I would certainly contact AP billing, but they will probably tell you that when you renewed your AP, you still had payments due on the pass that was expiring. I don't think their billing system is set up to recognize when payments for the previous year's pass end to start payments for the new pass the month following. Would make sense, though.....

My pass expires late October. I wait until that last payment for the expiring pass is charged before I renew. It would be nice if on the AP page in your MDE account, one could access one's account and review previous and upcoming payments to make sure you don't renew before payments for the previous pass have finished.

 

[JohnD]

I've never had two monthly payments occur when I renew my AP. But I usually renew no more than 30 days from the expiration date. At the time you renewed your AP, you most likely had at least 1 payment left on your 2016 pass. I have a Disney Visa card and set up alerts so I know when ever a charge is approved. I would certainly contact AP billing, but they will probably tell you that when you renewed your AP, you still had payments due on the pass that was expiring. I don't think their billing system is set up to recognize when payments for the previous year's pass end to start payments for the new pass the month following. Would make sense, though.....

My pass expires late October. I wait until that last payment for the expiring pass is charged before I renew. It would be nice if on the AP page in your MDE account, one could access one's account and review previous and upcoming payments to make sure you don't renew before payments for the previous pass have finished.

I'm going to see if they can remove the NEW payments (more than last year's) for July-September. That way I pay the previous year's rate until 2016 expires.

Also, I figured my new pass would be July-July. I guess I need to get a year paid down but if that is the case, why the overlap if the new pass expires 9/11/17?

 

[LAKid53]

I'm going to see if they can remove the NEW payments (more than last year's) for July-September. That way I pay the previous year's rate until 2016 expires.

Also, I figured my new pass would be July-July. I guess I need to get a year paid down but if that is the case, why the overlap if the new pass expires 9/11/17?

I wish you good luck in getting them to refund the payments made on the renewed pass. Make sure to insist they not cancel or suspend your renewed pass. My daughter's credit card expired towards the end of the payments on her pass a few years ago. Disney didn't contact her, no email, no phone call, nothing, they just temporarily suspended her pass. And there was nothing indicated in her MDE account. I realized something was wrong when I couldn't make FP+ selections that included her. It took several phone calls to get it resolved.

Which is why I wait until the month the current pass expires before I renew it. Disney needs to rethink the whole pass renewal process, especially for Florida residents who can pay monthly. At the very least, make it quite clear, especially if you renew online, that you may be making two payments for a few months. The system knows I'm an AP... it knows when my pass expires. If their billing system is unable to wait until payments on the previous pass are completed before starting to charge your card for the renewal, at least have something display before you purchase the renewal stating that. Or don't let people renew 60 days before the pass expires. I'm sure it's buried somewhere in the contract you sign electronically, but quite frankly, who reads that?

Nope, your new pass will have the same expiration date as the previous pass, not matter when you renewed it... including 30 days after it expires.