Anyone else getting annoyed with the lack of control of Trams?

[thomas998]

We've been at Disney now for 3 days and it seems that every time we use a tram in one of the parking lots, especially when going from the cars to the entry point, that the CMs don't really do much to keep people from crossing the yellow line to get on the tram even when they are told not to because the tram is going to be leaving. Every time the let it happen it takes up another bit of time that is multiplied by the number of people waiting to leave. Once it was over 3 minutes of the people ignoring the CM and getting on all the while we are just stuck sitting... over 100 people already waiting so 300 minutes of other peoples time, 5 hours worth wasted because the CM's won't grow a spine and tell people to get off when they climb on after the fact.

All it would take is a few of these idiots getting escorted off the premises until word would get out and they would stop doing it.

 

[Driver]

As aggravating as that is I wouldn't expect much. It's really not the CM's fault that people are not following directions. And those CM's don't have the authority to throw someone out. Nor would Disney pursue it. It's just people behaving badly. To say the CM needs to"grow a spine" no manager is going to agree that a guest be ejected because they got on the tram after last call. Disney wants all guest to have a magical experience can you imagine the fallout from ejecting someone for that. I agree it's irritating but to me you might get better results by involving the crowd on the tram to unite and back the CM up. IMO LOL

 

[larryz]

As aggravating as that is I wouldn't expect much. It's really not the CM's fault that people are not following directions. And those CM's don't have the authority to throw someone out. Nor would Disney pursue it. It's just people behaving badly. To say the CM needs to"grow a spine" no manager is going to agree that a guest be ejected because they got on the tram after last call. Disney wants all guest to have a magical experience can you imagine the fallout from ejecting someone for that. I agree it's irritating but to me you might get better results by involving the crowd on the tram to unite and back the CM up. IMO LOL

The doors don't lock. Another $100K per tram or so, and they could simply lock the doors when the warning is given. Then nobody gets on the tram after the warning.

Another option is a large bar anchored on each end of the tram that would lower a net over the sides of the cars, and that would be just as expensive, I'm sure...but we're talking about the company that installed lap bars on Splash Mountain, so, who's to say?

 

[Scrungo]

5 hours worth wasted because the CM's won't grow a spine and tell people to get off when they climb on after the fact.

lol you're ridiculous, time doesn't work that way and it's a one against a hundred situation where those kids have to keep a composed manner or get in trouble with their manager. It's never a lack of spine, a lot of crowd problems just come from the rudeness of many guests in the parks. Getting escorted off the premise would barely help either considering how entitled so many people are, even if they continue to not listen to the safety warnings of the employees enough to have them escorted, these types of guests would still think they're in the right and throw empty threats to sue.

 

[NelleBelle]

In all seriousness, maybe some of them don't understand English?? Now that doesn't excuse everyone...very irritating. I absolutely despite it when people push on and expect you to move over and make room for them after they were told not to board. Uh-uh, not moving!!!

 

[danyoung56]

It's also entirely possible that people just don't hear the announcement. They're busy wrangling the family, pushing a stroller, getting ready to unload and fold the stroller, etc. The tram is right there, in front of them, and if they move quickly enough they'll be able to climb on. With all that going on it's pretty easy to miss the call for "no more boarding".

I'm very glad, though, that Disney has changed their policy for their safety pre-recorded announcement. It used to be that EVERYONE seated had to hear the announcement. That meant that if someone jumped on at the last minute, they'd have to play the announcement again. Sometimes it took an additional 4 or 5 minutes and multiple playbacks of the announcement before we'd be able to move. Now they start the playback after the tram starts rolling.

I also noticed that they now say "driver, you're clear to dispatch", not "driver, we're clear". I'm guessing that it's a legal thing more than an operational thing.

 

[NelleBelle]

It's also entirely possible that people just don't hear the announcement. They're busy wrangling the family, pushing a stroller, getting ready to unload and fold the stroller, etc. The tram is right there, in front of them, and if they move quickly enough they'll be able to climb on. With all that going on it's pretty easy to miss the call for "no more boarding".

Good point! I know once we walked up to a tram that was sitting there and tried to board but a CM told us to "hold up...no more boarding...wait for the next tram." But we just happened to be next to a CM. Maybe a bullhorn by the CM's on the "ground" to yell out, "NO MORE BOARDING!" would help?

 

[tampabrad]

Unfortunately, crowd control at the trams is very difficult. People will risk their own and usually their children's safety to get on that tram even when the next one is arriving. CMs can yell and scream all they want to stop people from boarding, but they aren't going to physically remove guests and create a potentially volatile situation that could cause an ever longer waiting time. Just BS that we have to deal with.

 

[Tori]

This is why I don't take the tram.

 

[Driver]

Unfortunately, crowd control at the trams is very difficult. People will risk their own and usually their children's safety to get on that tram even when the next one is arriving. CMs can yell and scream all they want to stop people from boarding, but they aren't going to physically remove guests and create a potentially volatile situation that could cause an ever longer waiting time. Just BS that we have to deal with.

Talk about risk .... I see people walk through bus lanes with small children to shortcut getting to the queue. That's dangerous! And unnecessary .

 

[NelleBelle]

Well, you know, rules don't apply to everyone...just us Makes me so irritated, especially when people do such dangerous and stupid stunts with children!

 

[G8rchamps]

I sometimes have to remind myself that some people have never ben to Disney before and don't have all the rules memorized for my convenience. Now if that's not the case - I have no time for your rule breaking and general not caring attitude...now your wasting my time!!! Have a magical day.

 

[Michaelson]

Reminds me of our trip last year when we were standing in a HUGE line to board the tram, and I asked the closest CM how far the front gate was from where we were standing? He pointed saying '5 minute walk that way'. I said, 'are you kidding?! Why are we standing around here?!:" My family started walking down the walkway, and not a soul followed us. They were DETERMINED to get that 2 minute ride, no matter HOW long they had to wait for a seat! Needless to say, we were through the gate long before they ever arrived. If we're parked close enough now, we walk, and it's still not a problem at the end of the day. We're already in 'go-mode' when we return to the car.

 

[Phonedave]

Unfortunately, crowd control at the trams is very difficult. People will risk their own and usually their children's safety to get on that tram even when the next one is arriving. CMs can yell and scream all they want to stop people from boarding, but they aren't going to physically remove guests and create a potentially volatile situation that could cause an ever longer waiting time. Just BS that we have to deal with.

a potentially volatile situation that could cause an ever longer waiting time

That right that is the reason. Does the OP really think "word is going ot get out" as if there is some back channel communication that would tell people "hey, those WDW tram people really mean it, dont try to get on after they make the announcement". The person is on the tram, trying to eject them from the tram is going to hold up the whole thing even more.

 

[Goofyernmost]

It's also entirely possible that people just don't hear the announcement. They're busy wrangling the family, pushing a stroller, getting ready to unload and fold the stroller, etc. The tram is right there, in front of them, and if they move quickly enough they'll be able to climb on. With all that going on it's pretty easy to miss the call for "no more boarding".

I'm very glad, though, that Disney has changed their policy for their safety pre-recorded announcement. It used to be that EVERYONE seated had to hear the announcement. That meant that if someone jumped on at the last minute, they'd have to play the announcement again. Sometimes it took an additional 4 or 5 minutes and multiple playbacks of the announcement before we'd be able to move. Now they start the playback after the tram starts rolling.

I also noticed that they now say "driver, you're clear to dispatch", not "driver, we're clear". I'm guessing that it's a legal thing more than an operational thing.

Just that alone would make it bearable. That message is enough to put someone to sleep to begin with, but, to have to sit through it more then once, no! I could never see why they couldn't just start moving forward and then start the safety message. God grief, they aren't going that fast. It is just things that people should be smart enough to understand and do on their own anyway. For some you could repeat that message a million times and it would be absorbed by their puny little brains to that same extent as a rock would retain it.

 

[danyoung56]

I could never see why they couldn't just start moving forward and then start the safety message.

That's what they're doing now. It's just another example of how a big company like Disney works. The decisions are made by folks that have never spent any time out in the real world. On paper it probably made lots of sense to play the announcement before starting. And I'm sure Legal loved it that way. But in practice it was just clumsy and time consuming.

 

[Goofyernmost]

That's what they're doing now. It's just another example of how a big company like Disney works. The decisions are made by folks that have never spent any time out in the real world. On paper it probably made lots of sense to play the announcement before starting. And I'm sure Legal loved it that way. But in practice it was just clumsy and time consuming.

Yup, I guess you don't have to have even an ounce of common sense to make big bucks. Just be at the right place at the right time. I have to admit, I used to even get to the point of wanting to scream at them to shut up and move the damn tram.

That change is a good one though. The longer they just sit there the more likely it is that someone will try and squeeze themselves and their family of 6 with two strollers in a spot big enough for two.

 

[danyoung56]

The longer they just sit there the more likely it is that someone will try and squeeze themselves and their family of 6 with two strollers in a spot big enough for two.

And that was exactly the problem. While the spiel played, someone would invariably jump on, and they'd have to play the spiel again, leaving another 45 seconds for someone to jump on, etc. I once waited through FOUR playings of the spiel. Not only were we just sitting there not moving, but we had to listen to the same thing over and over!

 

[EOD K9]

, but we had to listen to the same thing over and over

All the Spanish I have learned was in WDW!.....and high school....but mostly WDW.

 

[Smiley/OCD]

This is why we NEVER take our rental car...we take the bus from the resort. Once the doors close, THATS IT.