Anyone else finding it impossible to modify a resort reservation right now on MDE?

[mbroschak]

I’m trying to switch a Coronado reservation to Port Orleans for the fall and although the option to change exists on MDE, it won’t go past that page no matter how many times I try. I spent over two hours waiting on the phone yesterday and of course the WDW website went glitchy and showed no rooms available for a couple of hours and that is when the person came on the phone and told me there are no rooms available. I tried to tell her several resorts were available literally 10 minutes before and she actually said in a straight tone “well I guess they are all booked up”. I don’t realize they use the same platform as the general public, or at least in part because clearly it was a glitch.
Anyhow, is any one else having success with changing their reservations?

 

[mbroschak]

mbroschak, I had a military discount reservation for CS which does not allow an MDE modifiction. Thursday was the first day of booking for the PO resorts. I started at 7:00 a.m. and was given a "greater than 90 minute wait", then was promptly disconnected around 9:30. I redialed and was given a "greater than 120" minute wait, but was disconnected again in 2 hours! I redialed a 3rd time and did not get a person until just before 2:00 p.m. She was very courteous and able to make my transfer from CS to POR, but it took several more times for her to put me on hold. There was lots of traffic on their system I think.

Success! was able to book Riverside! Thanks for the help!

 

[mbroschak]

That is strange because I have multiple dates and multiple rooms booked at the same time, must be a glitch, I would reset computer and try again

Thanks again, was able to make my change!

 

[mbroschak]

Thanks for the advice, no luck with incognito mode, but thanks for the suggestions. Will just have to find the time to wait on these crazy long phone wait times.

I was able to make the change after 4 days of trying! Thanks!

 

[jaklgreen]

Success! was able to get Riverside! Thanks again for the suggestions!

So happy for you, it is a very nice resort. How did it come about?