Got this absolutely terrible canned response back:
Thank you for contacting us regarding the price adjustments to our Disney Annual Passes. We are truly sorry for any disappointment this announcement may have caused.
We’re always looking for ways to make your park experience special and introduce new experiences for you to enjoy. Each of our Annual Passes come with their own benefits. If you pick the Disney Platinum Plus, Disney Platinum, or Disney Gold Pass, you’ll receive unlimited Disney PhotoPass downloads — you’ll definitely want to get tons of camera time! For all Annual Passes, now including the Disney Silver, Disney Weekday Select, and Epcot After 4 PM, you’ll get complimentary parking at our Theme Parks.
In addition, Platinum, Platinum Plus and Premier Annual Passholders will be among the first to experience Star Wars: Galaxy’s Edge at Disney’s Hollywood Studios, with special preview opportunities planned before the land’s opening on Aug. 29. Capacity is limited and will be available on a first-come, first-served basis. More information and registration details for previews will be shared at a later date.
To check out all the perks and pricing, visit https://disneyworld.disney.go.com/passes/.
Please know that you will receive a survey invitation in the next 24 hours regarding the service you received today and I would value knowing your feedback.
Thank you again for your feedback. It is vital to the success of our organization
Kind regards,
Kaitlin Heitz
Guest Experience Services
Walt Disney World Resort
407-934-6555
This is the worst response I’ve ever seen from them. I LOVE the fact that they throw out a whole list of passes that the majority of people aren’t even eligible to purchase (and a quick check on my MDE account would have shown that I am not a FL resident).
I sent an email saying that I wasn’t going to buy an AP because of this blatant money grab, and they addressed it by trying to SELL me an AP. I wasn’t expecting anything from them, so it doesn’t matter, and I’m not surprised, but this is about as tone deaf as a company can get. It would have been better if they didn’t even respond.