Android Disney phone app

[Kit83]

All our fast pass reservations and ADR's have been done for a while now, all is good on MDE but the phone app ADR's are out of sink and showing the wrong days, we have tried reloading the app but they are still showing the wrong days for the ADR'S compared to MDE .

Has anyone had this problem is there a fix ? thanks

 

[pmaljr]

Haven't had this issue with my Moto X but I would suggest going into the Play Store and making sure there are no updates available. If there are none, I would go into your phone's settings, then into Applications, and find the MDE app. After clicking on it, I would then force stop the app, clear the data and cache, and then try to re-launch the app. After signing in, see if that fixes the problem. If it doesn't, I would repeat those steps again, except after clearing the data and cache, I would try uninstalling the app and re-installing it. If none of that works, then I would call Disney ...

Good luck!

 

[CaptainAmerica]

Have you made any changes ON the app itself? I spoke to a support person and they've experienced problems syncing between changes made on the app and changes made on the website. Initial bookings seem to sync fine, but there's a disconnect with the updates.

 

[iluvMainStMagic]

Hmm, I would be concerned about that, too. ADR's can be too hard to come by, I certainly wouldn't want them to move around in the system to different days. I don't have Android, but for almost every problem that I've had with MDE , a call to Disney's IT desk has taken care of it (and the one exception was not actually MDE, but it had to do with "the system"). I would start there, and if the front-line CM can't help, the 2nd line CM's that I've talked to were Awesome! [some of the front-line ones were good too, but some of them seemed to have more extensive knowledge than others]
I hope they are able to get this straightened out for you!

 

[Jahona]

I just checked my ADRs on the android app and they sync up with what I see on the MDE website. I would delete the app's cache and resign in to see if it corrects the issue. After that I would call the IT Desk as others have suggested.

 

[Kit83]

Thanks to all for the advice ...will give it a go ...fingers crossed .

Not worried about losing the ADR's but should I be ?