Alright CMs, what about the GOOD guests?

[Pixie Duster]

First I want to thank all of you who come back to WDW and appreciate the good CMs you come across. I want you all to know something, we as CMs are just as thankful for you as you are for us (of course there are exceptions to the rule, but still). Our jobs can run us down if we let them, most jobs anywhere are that way. Mine, for instance, gets real hard after being rejected time and time again.

A couple of days ago I was in the turnstiles asking guests if they had 1 minute so they could answer some questions for me. I recieved the hand or was ignored or just rejected in some non pleasant way repeatedly. I was beginning to feel down and frustrated. I asked one more guest and decided if she said no I was gonna Take 5 in the breakroom. She was so happy to answer the questions and was excited that Disney wanted her feedback. After the survey I asked, "do you have any questions about anything? Anything at all that you need to know about?". She had never been to MK before and was so excited. Those guests make my day.

So thank you all, the excited, enthusiastic guests who remind us why we are Disney Cast Members.

 

[mkt]

the best guests are the ones that let you do your job and thank you for doing it

 

[Pixie Duster]

Yes, it is a huge help when they enable us to do our job.

 

[TheDisneyGirl02]

I love it when a guest makes my day at the store. It was even better down in FL.

It's so nice to see a true Disney fan that enjoys the parks so much. Whether it is their first time or their millionth time, if they are excited, there's no better feeling in the world for the CM who is helping them.
Thanks Pixie Duster for such a wonderfully positive post!

TheDisneyGirl02.:sohappy:

 

[Gucci65]

I'm happy to read this, I actually thought the majority of CM hated the guests. Especially after visiting a website dedicated to stupid guests.

 

[joviacdan]

Originally posted by Gucci65
I'm happy to read this, I actually thought the majority of CM hated the guests. Especially after visiting a website dedicated to stupid guests.

What's the address of that website? I gotta check that one out.

 

[Gucci65]

StupidGuestTricks.com

Some of it I can see where a CM would get annoyed, but some is just downright ugly.

 

[Atta83]

Yes it is always good and nice to know that you are doing a good job when you are working

 

[Pixie Duster]

Originally posted by Gucci65
StupidGuestTricks.com

Some of it I can see where a CM would get annoyed, but some is just downright ugly.

Honestly some people have no right being an employee of the service industry. If you don't want to help people, if you can't look on the bright side once in a while, and if you don't have the kindness or patience to deal with the public, then I say get out!

*clears throat*



We deal with a ton of rude people all the time, but that's why I don't take the nice ones for granted. They are the reason I come to work.

 

[se8472]

I like the guest that will start yelling at the guest that is yelling at you. They make my day

But I remember one day we had this little guest come in with give kids the world, he just loved space mountain and everything about it. I was mountain 3 when he came in so I let him ride about 5 times. Everytime waiting for him to come into unload and then walk him back up. His mothing just kept thanking me so much and stuff but really it was no problem. Besides, if space mountain is your favorite ride in the "galaxy" then you get to ride again and agian ang again...

 

[JackSkellington]

I allways say this. Treat CM's the way you want to be treated. The WDW golden rule.

 

[Pixie Duster]

However, first of all we should treat the guests the way we want to be treated , but thanks for keeping us in mind.

 

[barnum42]

Originally posted by Pixie Duster
A couple of days ago I was in the turnstiles asking guests if they had 1 minute so they could answer some questions for me. I recieved the hand or was ignored or just rejected in some non pleasant way repeatedly.

I guess they thought you were trying to sell them something :lol:

I don't know if you have them in America, but a scourge of the UK high streets is now the Charity Mugger. They are sales people who jump on every passing person and try to get them to make regular monthly donations to a charity. The salesperson takes a cut and the company organising it takes a cut, whatever is left over goes to the charity. On my average lunch break I get accosted by four to eight of them. I think it's now a reflex action that if someone cheerfully approches you holding a clipboard (or similar) and asks if you have a minute you automatically think " off". :lol:

 

[Nansafan]

Pixie Duster, please, please, please ask me questions. WE LOVE the surveys and will take one whenever approached. June 2003, we took our first survey minutes after entering Epcot after being in Florida just long enough to claim luggage, check-in at the GF and high-tail ourselves to Epcot. I asked the CM who surveyed us to sign my brother's autograph book. It was his 40th birthday trip to WDW. Thanks to all the CM's who made my bro's 40th birthday (6/20/03) the best ever.

 

[Disney2002]

I've found myself in this situation several times. I'll be waiting for some attraction or in some line in a store at Disney... and some guest will be giving a cast member hell for no reason. I have, on several occasion, just lashed out at the guest. I know that the CM risks the their by saying what I say... so I do it for them. Things like, "You do realize that he/she has no control over that and I am personally extremely embarrassed for you right now. I mean, you appear to be an adult".

 

[bdhowell]

People claim that Disney has the best employees, and we do!! But we also have WONDERFUL people who come stay with us. We deal with our share of "spoilers," but WE LOVE THE NICE GUESTS!!!!!

Keep up the good work! :lol:

 

[Real_Epcot_Fan]

I really just wanna THANK EVERY SINGLE DISNEY CAST MEMBER who make my stay at Disney the most enchanted one. Disney Cast Members are such wonderful people, and like everything they are always someone who is rude or bad but as a Disney fan and fan of the Theme Parks (Including Busch Gardens, Sea World, Universal, Soon to Reopen Cypress Gardens, Knotts Berry Farm, Six Flags) i recognize that the Disney Cast Members are by far the Best, the most kind, sweet, nice people on earth, always sooooooo enthusiastic, i just love them!! I wish i could be a Cast Member someday myself if i move to the USA someday to Anaheim or Orlando. And you guys are the ones who keep the Pixie Dust, so thanks for making my 13 visits to Disney World (and the 1 to Disneyland) the Best Time of My Life! I also wanna thank sincerely a Cast member who attended me at the Sci Fi Dinner Restaurant at MGM last week, wonderful guy.

Disney Rules!!

 

[Jungle Skipper]

This is a great thread...I have several GREAT guests on my list..a couple of which I still keep in touch with. I think I will post some of these stories over the next couple of days. I'll start with my ABSOLUTE FAVORITE little guest of all time.



She was this wonderfully pleasant little girl..maybe 4-5 years old from the UK. I was working on Main Street at the Disney Clothiers store (right next to the Emporium) and it was the last night of the Main Street Electrical Parade. We had these t-shirts honoring the MSEP, which this little girl absolutely LOVED (the parade and the shirt as well). Unfortunately our store was sold out of the shirt. So I got on the phone and called every store in the park looking for this shirt and found the last one in a small in the park.

I told the mom to go there and there was a package waiting for them on my compliments and they thanked me and left (without telling the little girl they found the shirt)...maybe an hour or so later i was out talking to guests in the store and suddenly I feell something grab my leg in a tiny little embrace. I look down and its this little girl hugging me with all of her might. The mom said she was the happiest girl in the park that night thanks to me and after she got her shirt she wanted nothing more than to come and thank me! She was so tiny this small shirt seemed to swallow her, but she wore it as if it were a medal! I played with her and spoke with the family for a while, the next day was their last day on property and then they were heading up north to visit some relatives. Bu tthe mother invited me to have breakfast with them the following morning at O'hanas. I was touched and gladly accepted (upon permission from my manager, that this was okay).

The next morning I show up for breakfast and am once again greeted by smiling faces and a huge embrace from little katie (wearing her shirt again of course). We sat and enjoyed a wonderful breakfast, at the end of which I was given a handmade card saying thank you. I still have that card pressed away in a memory book. After breakfast we played in the MK until I had to clock in. Right before closing time the family came to say goodbye, we exchanged addresses and still keep in touch today. I hear the shirt now longer swallows Katie

I was teary eyed that night....felt good to make those wonderful people smile and make great new friends as a CM.

Man I'm getting emotional just thinking about it. I think its time to wonde thru some memory books.

Jungle Josh

 

[DDuckFan130]

Originally posted by Jungle Skipper
This is a great thread...I have several GREAT guests on my list..a couple of which I still keep in touch with. I think I will post some of these stories over the next couple of days. I'll start with my ABSOLUTE FAVORITE little guest of all time.



She was this wonderfully pleasant little girl..maybe 4-5 years old from the UK. I was working on Main Street at the Disney Clothiers store (right next to the Emporium) and it was the last night of the Main Street Electrical Parade. We had these t-shirts honoring the MSEP, which this little girl absolutely LOVED (the parade and the shirt as well). Unfortunately our store was sold out of the shirt. So I got on the phone and called every store in the park looking for this shirt and found the last one in a small in the park.

I told the mom to go there and there was a package waiting for them on my compliments and they thanked me and left (without telling the little girl they found the shirt)...maybe an hour or so later i was out talking to guests in the store and suddenly I feell something grab my leg in a tiny little embrace. I look down and its this little girl hugging me with all of her might. The mom said she was the happiest girl in the park that night thanks to me and after she got her shirt she wanted nothing more than to come and thank me! She was so tiny this small shirt seemed to swallow her, but she wore it as if it were a medal! I played with her and spoke with the family for a while, the next day was their last day on property and then they were heading up north to visit some relatives. Bu tthe mother invited me to have breakfast with them the following morning at O'hanas. I was touched and gladly accepted (upon permission from my manager, that this was okay).

The next morning I show up for breakfast and am once again greeted by smiling faces and a huge embrace from little katie (wearing her shirt again of course). We sat and enjoyed a wonderful breakfast, at the end of which I was given a handmade card saying thank you. I still have that card pressed away in a memory book. After breakfast we played in the MK until I had to clock in. Right before closing time the family came to say goodbye, we exchanged addresses and still keep in touch today. I hear the shirt now longer swallows Katie

I was teary eyed that night....felt good to make those wonderful people smile and make great new friends as a CM.

Man I'm getting emotional just thinking about it. I think its time to wonde thru some memory books.

Jungle Josh

Wow what a cute and touching story :sohappy: Thanks for sharing that

 

[Jungle Skipper]

my pleasure...I love great guests...I realy do find myself missing being a CM often...if only the pay were better I might still be there (stupid student loans)..but thats for another thread...All I know is i have a great love for WDW and that which Walt Disney built his company on...and without you great guests..there wouldnt be a WDW.

More stories coming soon...stay tuned!

Jungle Josh