AI Comes to Disney Dining: All-Star Sports Food Court Hosts New Self-Checkout Trial
AI Comes to Disney Dining: All-Star Sports Food Court Hosts New Self-Checkout Trial
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News AI Comes to Disney Dining: All-Star Sports Food Court Hosts New Self-Checkout Trial
- Thread starter wdwmagic
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COProgressFan
Well-Known Member
I tried a similar system this past summer at Hershey Park. It was a disaster. Kept reading the wrong items, overcounted items, and eventually I gave up and went to the regular check out (and the employees said it never worked right).
I get that it's just a trial at this point, but if its the same system that Hershey was trying to use, it needs a lot of work.
WorldExplorer
Well-Known Member
It seems odd to list multiple payment options as a benefit of this system when it takes less payment options than a regular cash register does.
spectromagic04
Well-Known Member
Any options to apply discounts like cast?
Epcot82Guy
Well-Known Member
I've seen these in a couple spots. There seem to be two models. The Target-like self check out where one staff person is trying to operate several kiosks. And one where the system basically preloads the items for the staff person who then reviews and confirms. The second is actually pretty nice and speeds things up a bit. The first is a bit of a mess.
As a professional in the space, I've long found AI is usually most helpful (especially at this stage) to help augment human action and decision - not replace it. But, the almighty dollar tries to push us in a different direction (as always), I find.
As a professional in the space, I've long found AI is usually most helpful (especially at this stage) to help augment human action and decision - not replace it. But, the almighty dollar tries to push us in a different direction (as always), I find.
HairyLegPirate
Active Member
And the machines will still try and shake you down for a tip (at least they do at Fenway.)
flynnibus
Premium Member
(language warning for the unprepared)AI Comes to Disney Dining: All-Star Sports Food Court Hosts New Self-Checkout Trial
AI Comes to Disney Dining: All-Star Sports Food Court Hosts New Self-Checkout Trial
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flynnibus
Premium Member
I think it's good Disney is experimenting and keeping on the edge... but I can't see this at all being better unless Disney simply multiplies the number of terminals significantly vs traditional cashiers...
Automatic Item Recognition - ? Cashiers don't have a problem with that
Faster Service - ? We're trading people who are trained and experienced... for people who are not. That rarely leads to improved transaction speed
Easy Checkout - ? Screens to see your order details are readily available
Multiple Payment Options - ? It doesn't offer anything (yet) that cashiers don't already
This only benefits Disney by allowing them to reduce staff. Hopefully they do the part that means ADD MORE TERMINALS - but usually the trade off is still marginal.
I mean we see this at every grocery store in America. Leaving customers to sort out menus, variations, exception handling, and payment on their own doesn't lead to faster transactions... just a shift of burden and reduced labor. Replacing labor cost with technology costs.
When Disney actually adds a system that is checkout less.. then we can talk about 'faster service' and better for the guests.
Automatic Item Recognition - ? Cashiers don't have a problem with that
Faster Service - ? We're trading people who are trained and experienced... for people who are not. That rarely leads to improved transaction speed
Easy Checkout - ? Screens to see your order details are readily available
Multiple Payment Options - ? It doesn't offer anything (yet) that cashiers don't already
This only benefits Disney by allowing them to reduce staff. Hopefully they do the part that means ADD MORE TERMINALS - but usually the trade off is still marginal.
I mean we see this at every grocery store in America. Leaving customers to sort out menus, variations, exception handling, and payment on their own doesn't lead to faster transactions... just a shift of burden and reduced labor. Replacing labor cost with technology costs.
When Disney actually adds a system that is checkout less.. then we can talk about 'faster service' and better for the guests.
Captain Barbossa
Well-Known Member
I’ve heard that if this Project Cyclops test is successful, then Project Cyborg is a full go. Maybe align it with the release of Ares
Brian
Well-Known Member
Prices go up because you'll pay it anyway.
Captain Barbossa
Well-Known Member
Good one
lentesta
Premium Member
I’ve heard that if this Project Cyclops test is successful, then Project Cyborg is a full go. Maybe align it with the release of Ares
COME HERE BARBOSA I JUST WANT TO TALK
Let me just say to everyone who names projects: do some research before you pick something because it sounds cool.
Like, don’t call your project “Project Torment Nexus”, because then you’ll have to explain how it’s from a classic sci-fi book called “For The Love Of God Please Don’t Build The Torment Nexus” and which you, apparently, did not understand.
As you know, there are three kinds of Cyclops: The Hesiodic, immortals that gave Zeus his thunderbolt, the Homeric, who were murderers, and the Wall-Builders, who may have also invented metalworking. So the first and last groups are okay, but wow, those middle kids.
Before: Nothing beats the Disney Difference of interacting with Cast Members who provide that smile and give that extra little bit of magic to guests!
Now: Put your $8 French Fries on the tray and let the iPad tell you where to stick your credit card.
Now: Put your $8 French Fries on the tray and let the iPad tell you where to stick your credit card.
Oh please tell me the AI point of sale has a Tip Selection Screen.
Those numbers are too low. Where's the 200% tip, because Bob's been such a great leader??