A Totally Baffling Policy

[Hockey89]

As I said in my previous post, I see where they're coming from. Having said that, if you're going to be mad at someone about the policy, be mad at the management team who implemented and enforced it. Don't get mad at the employees who have to follow it and don't have the authority or ability to do anything about it or act against it, even if it's for the customer's benefit.

Quoted for the truth....

 

[MichWolv]

While I can certainly follow the "logic" of the thinking that gets you to this policy, at some point, common sense ought to prevail. Who's most likely to be calling a lost phone -- the owner!

 

[Hockey89]

While I can certainly follow the "logic" of the thinking that gets you to this policy, at some point, common sense ought to prevail. Who's most likely to be calling a lost phone -- the owner!

Common sense does not work in this day and age.... You could do the common sense approach and still get sued...I can see 100% why they can't answer.

 

[MichWolv]

Common sense does not work in this day and age.... You could do the common sense approach and still get sued...I can see 100% why they can't answer.

Of course you could get sued despite applying common sense -- and I have, but that's a different story. Still, though, if "fear of lawsuit" is what governs your actions all the time, you'll do very little. This one just seems like giving too much weight the potential for a dumb lawsuit.
Nonetheless, this is just one more reason to keep track of my phone, and turn on "Find my iphone" when at the parks.

 

[Hockey89]

Of course you could get sued despite applying common sense -- and I have, but that's a different story. Still, though, if "fear of lawsuit" is what governs your actions all the time, you'll do very little. This one just seems like giving too much weight the potential for a dumb lawsuit.
Nonetheless, this is just one more reason to keep track of my phone, and turn on "Find my iphone" when at the parks.

Huh Everything Disney does is to try to prevent law suits and you can still do plenty on their property... Do you know what type of sensitive information could be on a smart phone? This is good policy

 

[Berret]

Of course you could get sued despite applying common sense -- and I have, but that's a different story. Still, though, if "fear of lawsuit" is what governs your actions all the time, you'll do very little. This one just seems like giving too much weight the potential for a dumb lawsuit.
Nonetheless, this is just one more reason to keep track of my phone, and turn on "Find my iphone" when at the parks.

Unfortunately, in today's litigious society, that's exactly why they have to fear it. People sue for such ridiculous reasons at the drop of a hat, and Disney is only doing what they feel protects them from lawsuit the most.

 

[MichWolv]

Do you know what type of sensitive information could be on a smart phone?

Oh my goodness. I just checked my smart phone -- how did that information get there? Thank goodness you pointed that out. Reasonable discussion doesn't have to portray the other discussant as a doofus, ya know!

But this was about answering the phone. Not looking up sensitive information, scrolling through emails, and sending texts. The CM was apparently allowed to hold the phone and give it to the owner, so this isn't a "no touching at all" policy, and I don't think the OP was insinuating that the CM should've looked through the contacts and other information to figure out the owner's identity. .

 

[Berret]

Oh my goodness. I just checked my smart phone -- how did that information get there? Thank goodness you pointed that out. Reasonable discussion doesn't have to portray the other discussant as a doofus, ya know!

But this was about answering the phone. Not looking up sensitive information, scrolling through emails, and sending texts. The CM was apparently allowed to hold the phone and give it to the owner, so this isn't a "no touching at all" policy, and I don't think the OP was insinuating that the CM should've looked through the contacts and other information to figure out the owner's identity. .

I don't think he was calling you a doofus. And anyway, sensitive information of a variety of natures could be gotten by answering an unattended phone. Just because it could be the owner trying to find the phone does not mean it is, and you'd have no idea of who is on the line. That right there is why a CM wouldn't answer the phone.

 

[Fordlover]

It's probably more to avoid angry customers that are waiting in a long line thinking a CM is chatting away on a personal phone. Or at least that is my guess.

 

[Bluewaves]

I worked at a local amusement park for a few years, if we found a phone we had to take it directly to lost and found, we were not allowed to answer it, play with or anything else. Pick it up and drop it off that was it, nothing more, nothing less

 

[thomas998]

Does that mean the child will also go to the Lost and Found at the end of the night?

No they are quietly shipped to China where they are put to work in a shop making Mickey Ears.