When and how to report show issues…

[co10064]

Something I have recently thought about is, “When is it appropriate to report a show issue?”

This weekend I rode Tiana’s Bayou Adventure and the final Louis animatronic had completely malfunctioned—he was hunched over almost as if he had passed out. I thought about alerting a Cast Member at unload, but then I thought, “How many guests have told them this?” and “Do they even care?”

I am typically a “go with the flow” type of person. I realize some show issues aren’t neglectful but random malfunctions and that front-line Cast Members are not the people at fault for show issues.

But that being said, I want to hold Disney to a high standard so they don’t become complacent and decide poor show is acceptable.

So… my question to the forum is, when do you think it’s appropriate to report a show issue? How often have you reported show issues? Do you report them to Guest Relations at the front of the park?

 

[Tuvalu]

I’ve mentioned show issues to a CM immediately after exiting an attraction, since I have no way of knowing if the malfunction is brand new or old. Also, my memory is freshest then.

I speak kindly and only state the facts (no negative criticism) and typically add, “Just thought you should know.”

I’ve also visited Guest Relations to report a (major) ride problem when no CM at the exit is available.

I’ve always received positive feedback from whoever I have spoken with.

 

[Rodj]

I’ve gone through all avenues to report show issues with Tower of Terror, and it always seems to be ignored.

Your best bet is to find a ride coordinator(wearing Khaki’s with a white collared shirt, typically carrying a tablet) as they are more in contact with maintenance.

There is a maintenance base phone number I’ve used before but I’d rather not share it as it seems like it is meant for CM’s to use.

 

[littleroo]

A few years ago, I was on Kali River Rapids with my family when a young man with his family, threw up his breakfast everywhere. Enough said!!! When we got off I was appalled that they didn't tell a CM so I told them our "tube" number and they were very grateful. SOME PEOPLE'S KIDS!

 

[The Empress Lilly]

I ring Iger’s doorbell and let him ‘ave it if he opens.

 

["El Gran Magnifico"]

*Yeti has entered the chat*

 

[JIMINYCR]

Immediately after getting off a ride. Ive reported issues many times. Ive never reported at Guest Services only because I wouldn't think that was a place to report such things. Maybe now I will. Im one who will tell the CM about something noticed because you don't know if anyone else has said anything because not all guests are as observant as we might be or even care to mention something. Sometimes CM's will say there are aware of the issue and other times they have said thank you for alerting therm.
It used to be said in the "Old Disney days" that CM's would run through their attractions and note anything amiss at the start of a day and it would get attention from maintenance shortly after the report. Who knows now the lag time between a report ( if it gets reported) and the fix ( if money is justified for a fix).

 

[marni1971]

I’d rather not share it as it seems like it is meant for CM’s to use.

That it is !

For the OP, first port of call is at unload / exit. Some cast won’t care. Some will attend to it then if possible, or have it logged.

Guest relations is your second / other / next call.

 

[Disney Analyst]

I mean, these days, do they not have way more cameras inside a ride for the tower to monitor not only ride path, but major show scenes or AAs? Or a computer that alerts them when a figure breaks, freezes, etc.?

I have to think they absolutely know near instantly on newer rides, but maybe I am wrong?

 

[Rodj]

One of my trips there was a plaid (I forget the name of their position) who was waiting for me at unload of ToT during my last ride of the night and was snappy with me because I shared my show issues list with one of the coordinators. Definitely was a sour end to my night.

 

[Spideyfreak110]

Upper management would rather have a ride running in bad show than have it closed.

Personal experience. The truth hurts.

 

[John park hopper]

Louis was drunk it's part of the show

 

[Comped]

Something I have recently thought about is, “When is it appropriate to report a show issue?”

This weekend I rode Tiana’s Bayou Adventure and the final Louis animatronic had completely malfunctioned—he was hunched over almost as if he had passed out. I thought about alerting a Cast Member at unload, but then I thought, “How many guests have told them this?” and “Do they even care?”

I am typically a “go with the flow” type of person. I realize some show issues aren’t neglectful but random malfunctions and that front-line Cast Members are not the people at fault for show issues.

But that being said, I want to hold Disney to a high standard so they don’t become complacent and decide poor show is acceptable.

So… my question to the forum is, when do you think it’s appropriate to report a show issue? How often have you reported show issues? Do you report them to Guest Relations at the front of the park?

Few weeks ago I reported Spaceship Earth having mechanical issues (extremely rough ride which slowed, and even stopped, for multiple minutes at a time). CM at unload directed me to her manager (not even a coord, specifically noted by the CM) who happened to be about, and we had a short discussion while exiting. The lead confirmed that it shouldn't have been slowing down, much less stopping, as there were no wheelchairs loaded which would have needed it. Went to check for some pins across the way, and the ride was down already.

First and only time I've complained about a show issue in 21 years of visiting WDW, because it was that bad. At least twice we thought (and I hoped) we were going to get evacuated. Sadly not to be!