So this morning we decided to modify an upcoming reservation at POFQ. I was a little hesitant to try it online, so I made the decision to call Disney. I made a fresh cup of coffee and dialed the number. After punching in my rezzie number, I settled in for the long wait. The automated voice told me the wait time was 10 minutes. It was 8:25 AM here. Once the music started playing I began reading my fav morning news sites. Then all of a sudden, a HUMAN voice. It was a wonderful and friendly CM greeting me. In less than 5 minutes she had my rezzie modified. I’m hoping Disney has hired more phone reps, or was it a case of just being lucky? I was prepared for what many on here have experienced lately, A LONG wait. At the end, it was an all 5s call survey.
-
Welcome to the WDWMAGIC.COM Forums!
Please take a look around, and feel free to sign up and join the community.
10 minute call wait time!
- Thread starter Raxel7851
- Start date
Weather_Lady
Well-Known Member
I called yesterday around 9:30am and waited on hold for just 17 minutes -- AND the first person with whom I spoke was able to help me so I didn't have to get passed around like a hot potato with multiple holds. I was doing my happy dance, for sure!
WondersOfLife
Blink, blink. Breathe, breathe. Day in, day out.
That’s awesome!! I waited exactly two hours the last 3 times I called
CaptainAmerica
Well-Known Member
Somebody tell DVC and DCL.
StarWarsGirl
Well-Known Member
Whippet Mom
Active Member
I called them on Tuesday and was shocked to speak to a real person in less than 5 minutes
LittleBuford
Well-Known Member
Somewhat tangential, but there were a few times I had to call shopDisney early in the pandemic and ended up on relatively long holds. I called them again recently and was pleasantly surprised to get through almost instantly, though also, I have to admit, a little disappointed at being deprived of the medley of Disney songs I’d memorised from my previous calls. Who knew you could pine for hold music!
castlecake2.0
Well-Known Member
There was a huge effort to get the wait times down to a manageable level, seems to be working. Though this comes at the expense of having the guest communications team focusing less on guest feedback emails and more on pressing guest vacation needs/reservations/modifications etc
DfromATX
Well-Known Member
I spoke too soon on my earlier post. On Monday, I had to call and cancel our trip (couldn't do online because it was The Swan). I was on hold for 45 minutes and then when the CM answered, we shortly got disconnected so I had to call again! I was already upset lol. Then when I called again I was only on hold for about 25 minutes. I don't think there's any reason for short wait times other than luck.
RememberWhen
Well-Known Member
I have definitely not had short hold times. The past couple times were 2+ hours. Just bad luck.