...and the oustanding CM of the year award goes to:
BARRY SIMMONS
Barry is a retail manager of the "World of Disney."
Several days after spending a rather substantial amount of money on those blasted Disney pins, we discovered that half of the pins were not in the bag...
Having remembered that the salesperson split the pins into two bags, we figured the second bag was inadvertently left on the counter and gone forever.
We went to the World of Disney and was greeted by Barry who, in traditional Disney form, could not have been more helpful and courteous. He promised to look into the matter and contact us even though we were staying off property....and he did....
He was unable to find the original bag but saw to it that we received all the pins we had purchased and, to top it off, he gave us a super duper Cast only pin thats worth about $75 on ebay...
this guy really made our day and I thank him for it.
I'm in the process of getting a nice thankyou letter off to Barry with a copy to the Disney Customer Relations Dept.
If there's any other dept to which a copy of this letter should be sent, I would appreciate the advice.
BARRY SIMMONS
Barry is a retail manager of the "World of Disney."
Several days after spending a rather substantial amount of money on those blasted Disney pins, we discovered that half of the pins were not in the bag...
Having remembered that the salesperson split the pins into two bags, we figured the second bag was inadvertently left on the counter and gone forever.
We went to the World of Disney and was greeted by Barry who, in traditional Disney form, could not have been more helpful and courteous. He promised to look into the matter and contact us even though we were staying off property....and he did....
He was unable to find the original bag but saw to it that we received all the pins we had purchased and, to top it off, he gave us a super duper Cast only pin thats worth about $75 on ebay...
this guy really made our day and I thank him for it.
I'm in the process of getting a nice thankyou letter off to Barry with a copy to the Disney Customer Relations Dept.
If there's any other dept to which a copy of this letter should be sent, I would appreciate the advice.