Neither. I think it was made with good intentions. Song of the South and The Princess and the Frog both were made with good intentions but ran into issues where the films invertedly played into problematic racial arguments and ideas.
I work in theatre and a few years ago a very nice, but older, white director directed A Christmas Carol and cast the show with color-blind casting. Totally fine. But when interviewed, she kept talking about how progressive she was because she cast black actors in roles they wouldn't normally be cast in, "like Hamilton", and that it's so great that black people are able to play roles they would never be able to play if the show was being presented accurately. Needless to say, the interview made some of the people in the cast a bit uncomfortable as it was accidentally falling into a well-intentioned but fumbled message on inclusion and diversity.
Not a 1:1 comparison, obviously, but just trying to illustrate that something can be problematic without an intention to be or without the problematic elements being evidence of something sinister beneath the surface. The four white men who helmed Zootopia's writing and direction were trying to tell an empowering story about community and how racism is used to divide us, but they kind of fumbled the ball a few times.