Huh?
Disney's philosophy, values, and design principles are very well-documented. First, Marty Skar wrote
Walt Disney World: Background and Philosophy, which was "Walt's 'Bible' of Disneyland Philosophy," back in 1967 to guide the design and development of WDW.
"This assemblage has been prepared as a background and starting point for developing a "philosophy" for the Disneyland-style theme park in Walt Disney World. There is a great deal of other material, particularly articles about Disneyland, that might have been included. However, the intent here is to provide, as a foundation, Walt's thinking and philosophy as it was applied in Disneyland, and additionally Walt's thoughts about Walt Disney World as they apply to what we are now beginning."--WED Enterprises, Inc., inter-office communication, September 21, 1967, written by Marty Sklar."
Beyond that, for the last 30 years, Disney has been selling training in how to run a hospitality and customer service business the Disney way through
The Disney Institute.
Josh D'Amaro "has a connection to Walt's founding philosophy," and I'm hopeful we're starting to see what it looks like when applied to the leadership of this big corporation.