From watching several "rise and fall of..." videos by Michael Girdley on youtube, I realized that the parks will never return to what we want them to/Walt's vision. Disney has become too big of a corporation and nobody in power has any connection to Walt or the founding philosophies. The only way for it to happen would be if somebody with Walt's operating philosophy was CEO and had control of over 50% of the voting shares of Disney. Then, they wouldn't beholden to the board and shareholders for quarterly performance.
Since that ship sailed long ago, the best we can hope for is that they determine that improving quality leads to higher profits.
Huh?
Disney's philosophy, values, and design principles are very well-documented. First, Marty Skar wrote
Walt Disney World: Background and Philosophy, which was "Walt's 'Bible' of Disneyland Philosophy," back in 1967 to guide the design and development of WDW.
"This assemblage has been prepared as a background and starting point for developing a "philosophy" for the Disneyland-style theme park in Walt Disney World. There is a great deal of other material, particularly articles about Disneyland, that might have been included. However, the intent here is to provide, as a foundation, Walt's thinking and philosophy as it was applied in Disneyland, and additionally Walt's thoughts about Walt Disney World as they apply to what we are now beginning."--WED Enterprises, Inc., inter-office communication, September 21, 1967, written by Marty Sklar."
Beyond that, for the last 30 years, Disney has been selling training in how to run a hospitality and customer service business the Disney way through
The Disney Institute.
Josh D'Amaro "has a connection to Walt's founding philosophy," and I'm hopeful we're starting to see what it looks like when applied to the leadership of this big corporation.