Recent content by KCC

You right.. I do have 2 kids and you can just imagine the fun waiting.... lol

Thank you! I am sure I will... since I can walk to Epicot...

Thank you for listening to my venting... i am moving on with my vacation to you Disney lovers!

That is helpful... If the bus driver would have taken the time to tell me, rather than go complaint to front desk... it would have solve some of my frustration..., By the time I walked back to front desk, I would have missed the bus that I already waited over 35min... My complaint is about...

Idk... that is a good tip.

Agree... 2nd Disney Spring bus driver called the central station and told us that it's on its way. Then 3rd Animal kingdom bus came... he was not helpful... By then it has been 35 min and more...

So dolphin is operated by Sheraton, bus transportation is by Disney. The transportation is provided by Disney. For the record, there was only 9oclock reservation left. We were not asking for premium seating... reservation cannot be cancelled without panelty. Why did we scheduled at 9...

just to clarify.. there is no issue with Sheraton. It's very nice here. Customer service here is very nice and pleasant. If I knew it was going to be over 30 min wait, then I would make other plans. We watched 3 animal kingdom and 2 Disney spring bus go by and no Mk. Bus driver's lack of...

There is a view in every table and I will get to see fire works...

What you have told me that there is a view at every table and we likely will not miss the firework by the time we are seated... Maybe you should work for Disney...

If the hostess have told me that when I was there at 7, then it would not have been a problem... rather than told me there is no guarantee for a view... This is purely avoidable customer service issues... That is the disconnect I am talking about, rather than focus on solving the problem...

La Hacienda de San Angel Reservation was at 9. We stopped by at 7 to see if there is anything we can do not to miss the firework... earlier dining, check- in earlier, any options... was told no, no, no... other than come at 845 for earliest check in and no guarantee... mind you we are not...

Wonder if that is corporate decision for lack oversight on customer service training... if so, Disneyland is not going to be better....

We have been a Disney lover. We have been to Disney world and Disneyland over 5 times since our kids have been born. This trip so far has been terribly disappointment from the cast members service. From the phone triage center, restaurant staff, to transportation, I have been consistently told...