My mother in law used to say that if Disney was in charge of running this or that it would be great and efficient, because of how well they run their parks. Today I am skeptical. I think the way they have dealt with this phased reopen and reservation of the parks has been a disaster. Trying to call into customer service has been a joke, they have no chat features, knowing they were going to have a high volume there are a number of ways this could have been handled better, first and foremost having enough reps online to help. Second, maybe there could have been a system in place where only people with a valid resort reservation number would be patched through? I have a reservation for November but no way to buy tickets for the parks and thus no guarantee I will even be able to go to the parks once I can buy tix. I don't know but this whole thing is really a bit of a turn off.