Guest relations services being tested in the Magic Kingdom's Tomorrowland

[WhatJaneSays]

Multi locations in parks is a good idea in general, but it's a better idea on the Disney half. It's common that if you let a person with a minor issue think about their issue to long it becomes a major issue. If you can smooth over an issue quickly an appropriate scale solution is accepted by most, extra "leg work" on the part of the person with the issue escalates the situation.

 

[Bacon]

Harambe

R.I.P

 

[ford91exploder]

Since it's in Tomorrowland is it now Robot's blowing the guest's issues off with 'Have a Magical Day' NEXT!

 

[ford91exploder]

This makes sense. Increase guest relations instead of fixing the problems.

This is CHEAPER than fixing the problems, hence why it's happening when I saw it was in tomorrowland I thought did they create a automated system for saying I'm sorry I cannot do anything for you... Have a Magical Day - NEXT!

 

[Daveeeeed]

This is CHEAPER than fixing the problems, hence why it's happening when I saw it was in tomorrowland I thought did they create a automated system for saying I'm sorry I cannot do anything for you... Have a Magical Day - NEXT!

You do know that this has nothing to do with a response to fixing Tomorrowland, it has everything to do with capacity for customer service. I'm honestly in shock how some people think this is a bad idea.

 

[ford91exploder]

You do know that this has nothing to do with a response to fixing Tomorrowland, it has everything to do with capacity for customer service. I'm honestly in shock how some people think this is a bad idea.

Perhaps I should have used the SARCASM font.

a automated system for saying I'm sorry I cannot do anything for you... Have a Magical Day - NEXT!

Same end result as normal guest relations but done by robots who don't need to be paid.

 

[Daveeeeed]

Perhaps I should have used the SARCASM font.

a automated system for saying I'm sorry I cannot do anything for you... Have a Magical Day - NEXT!

Same end result as normal guest relations but done by robots who don't need to be paid.

I know that that's sarcasm, but you from what I understand you seem to think it has something to do with them not upgrading the park more instead of perhaps common questions, or help with Magic Bands.

 

[ford91exploder]

I know that that's sarcasm, but you from what I understand you seem to think it has something to do with them not upgrading the park more instead of perhaps common questions, or help with Magic Bands.

If Disney FIXED the underlying issues they would not NEED the extra GR locations. - Have a Magical Day

 

[Daveeeeed]

If Disney FIXED the underlying issues they would not NEED the extra GR locations. - Have a Magical Day

How can they fix a question like: What time is the three o'clock parade?
Obviously this isn't most, but seriously many people ask common sense questions and even moreso help with dining reservations and disability passes. Questions are always going to be there. I doubt most people ask Why is Tomorrowland a parking lot? Ticketing & Magic Band issues, dining reservations etc. are some of the most reasons people go there, and companies that are technology based like Google and Apple have those too. I don't see how Disney is supposed to fix every little issue. But if you want to think that that's fine.

 

[rob0519]

Perhaps I should have used the SARCASM font.

a automated system for saying I'm sorry I cannot do anything for you... Have a Magical Day - NEXT!

Same end result as normal guest relations but done by robots who don't need to be paid.

People still want things like the free buttons. You also need GR to get a Guest Access Pass, try to find dinner reservations, report any number of issues that pop up in the course of a day. There are plenty of issues to "fix", but this is still a good idea.

 

[ford91exploder]

People still want things like the free buttons. You also need GR to get a Guest Access Pass, try to find dinner reservations, report any number of issues that pop up in the course of a day. There are plenty of issues to "fix", but this is still a good idea.

Pre 'Mouse Arrest' bands GR used to never have a line or if it did it was contained within the lobby now every window has a line 10-30 people deep.

Perhaps they need to split GR from 'Mouse Arrest' tech support...

 

[CircusPeanuts]

Pre 'Mouse Arrest' bands GR used to never have a line or if it did it was contained within the lobby now every window has a line 10-30 people deep.

Perhaps they need to split GR from 'Mouse Arrest' tech support...

That is simply not accurate. Pre MagicBands there were many, MANY days where the line was down the front steps of City Hall. In many ways recovery is MUCH quicker than it used to be. You are evacuated off the attraction? FP added back onto your account automatically.
Mickey's Not So Scary rained out? Contingency plan activated and tickets are automatically good for another day in the parks - no need to talk to anyone. Dining reservations used to take up a HUGE percentage of that line, now the majority of it is done on the app.

I'm not saying the lines are shorter than they were before, and yes - sometimes technical situations do take a very long time, but there have been lines out the door at City Hall for 25+ years now.

Sorry the reality doesn't fit your narrative.

 

[lnsemsf]

That is simply not accurate. Pre MagicBands there were many, MANY days where the line was down the front steps of City Hall. In many ways recovery is MUCH quicker than it used to be. You are evacuated off the attraction? FP added back onto your account automatically.
Mickey's Not So Scary rained out? Contingency plan activated and tickets are automatically good for another day in the parks - no need to talk to anyone. Dining reservations used to take up a HUGE percentage of that line, now the majority of it is done on the app.

I'm not saying the lines are shorter than they were before, and yes - sometimes technical situations do take a very long time, but there have been lines out the door at City Hall for 25+ years now.

Sorry the reality doesn't fit your narrative.

Not everything is done automatically. We were evacuated off Splash Mountain 2 weeks ago and CMs at the exit had to give us paper re-admit tickets. No automatic fastpass done with our band. It didn't require a GR visit though and was handled well. Having these extra GR locations could be a big help. I did have a question that I needed GR for on that same visit and the mosquito control location was able to take care of it instead of having to trudge all up main street and wait in line. The more locations the better I say!

 

[DznyGrlSD]

Lol I saw the title and thought oh great what did they screw up in tomorrowland

what ISN'T screwed up in TL right now?

 

[ULPO46]

In a perfect world it would have been great to theme the Guest services for Tomorrowland with robots, still voiced by humans who could help somewhere hidden in the back, like the talking fountain at IOA in LC. But we all know that wont happen, as for bad idea, not in any way at all. I disagree with the idea of more than two guest relation centers though per park. In terms of GR, i would have thought a central location towards NF would have done the trick, but Tomorrowland works as half of guest start their magical days going through Tomorrowland.

 

[COProgressFan]

That is simply not accurate. Pre MagicBands there were many, MANY days where the line was down the front steps of City Hall. In many ways recovery is MUCH quicker than it used to be. You are evacuated off the attraction? FP added back onto your account automatically.

Not everything is done automatically. We were evacuated off Splash Mountain 2 weeks ago and CMs at the exit had to give us paper re-admit tickets. No automatic fastpass done with our band. It didn't require a GR visit though and was handled well. Having these extra GR locations could be a big help. I did have a question that I needed GR for on that same visit and the mosquito control location was able to take care of it instead of having to trudge all up main street and wait in line. The more locations the better I say!

We were evac'd last year and given paper Fastpasses. We also were in line for Pooh when it was shut down and the line emptied and were also given paper then too. How is it determined whether this gets done electronically? Based on my experience, paper is still very much in use.

 

[James Norrie]

I had Everest FP+'s on a rainy day. We were informed when we got to the ride that we would be credited one for any ride that day... Matter of fact I'll share the exact email.
Hello, James.

Expedition Everest - Legend of the Forbidden Mountain is temporarily unavailable. Your FastPass+ selection for 11:45 AM to 12:45 PM on 08/24/2016 has been modified.

You are now eligible for one (1) of the following options:

OPTION 1:
If Expedition Everest - Legend of the Forbidden Mountain becomes available later, you may visit this experience any time from 11:45 AM on 08/24/2016 through the end of normal attraction operating hours.

—OR—

OPTION 2:
As a replacement to your FastPass+ selection for Expedition Everest - Legend of the Forbidden Mountain, you may instead visit one (1) of the following FastPass+ experiences anytime from 11:45 AM on 08/24/2016 through the end of normal attraction operating hours.

Experiences
Expedition Everest - Legend of the Forbidden Mountain

It's Tough to be a Bug!

Kali River Rapids

Finding Nemo - The Musical

Primeval Whirl

Kilimanjaro Safaris

Festival of the Lion King



There is no action needed to select the experience in advance. During the designated day and time, just arrive at the one (1) FastPass+ experience of your choice and touch your MagicBand or Theme Park Ticket to enter!

Valid Theme Park admission is required. FastPass+ selections cannot be redeemed during Extra Magic Hours.

Visit My Itinerary on My Disney Experience for more details.

 

[natatomic]

I had Everest FP+'s on a rainy day. We were informed when we got to the ride that we would be credited one for any ride that day... Matter of fact I'll share the exact email.
Hello, James.

Expedition Everest - Legend of the Forbidden Mountain is temporarily unavailable. Your FastPass+ selection for 11:45 AM to 12:45 PM on 08/24/2016 has been modified.

You are now eligible for one (1) of the following options:

OPTION 1:
If Expedition Everest - Legend of the Forbidden Mountain becomes available later, you may visit this experience any time from 11:45 AM on 08/24/2016 through the end of normal attraction operating hours.

—OR—

OPTION 2:
As a replacement to your FastPass+ selection for Expedition Everest - Legend of the Forbidden Mountain, you may instead visit one (1) of the following FastPass+ experiences anytime from 11:45 AM on 08/24/2016 through the end of normal attraction operating hours.

Experiences
Expedition Everest - Legend of the Forbidden Mountain

It's Tough to be a Bug!

Kali River Rapids

Finding Nemo - The Musical

Primeval Whirl

Kilimanjaro Safaris

Festival of the Lion King



There is no action needed to select the experience in advance. During the designated day and time, just arrive at the one (1) FastPass+ experience of your choice and touch your MagicBand or Theme Park Ticket to enter!

Valid Theme Park admission is required. FastPass+ selections cannot be redeemed during Extra Magic Hours.

Visit My Itinerary on My Disney Experience for more details.

I believe this only happens for those who haven't used their fastpasses yet. The people on the ride being evac'd don't get that notification because the system can't tell who is getting evac'd and who just got off.
But, a similar technology is coming soon where CMs will have the ability to add a FP to your magic band instead of handing you a paper ticket.

 

[ford91exploder]

what ISN'T screwed up in TL right now?

The amount of F&B and Merchandise cash it generates... That's all I can think of

 

[ford91exploder]

That is simply not accurate. Pre MagicBands there were many, MANY days where the line was down the front steps of City Hall. In many ways recovery is MUCH quicker than it used to be. You are evacuated off the attraction? FP added back onto your account automatically.
Mickey's Not So Scary rained out? Contingency plan activated and tickets are automatically good for another day in the parks - no need to talk to anyone. Dining reservations used to take up a HUGE percentage of that line, now the majority of it is done on the app.

I'm not saying the lines are shorter than they were before, and yes - sometimes technical situations do take a very long time, but there have been lines out the door at City Hall for 25+ years now.

Sorry the reality doesn't fit your narrative.

Nice Try, Perhaps on NYE, Christmas and other really busy times where one would expect lines, Not everyday all day long from rope drop to close which is the CURRENT reality at every GR at WDW.

Just visit DL and take a look at their GR lines maybe a dozen people wanting to buy tours or getting same day dining reservations that's what WDW used to be like not the chaos which reigns now.

I'd suggest finding a better job where you will be rewarded for your loyalty