Was at MK on Saturday and GR was absolutely packed, they even had to open up an additional kiosk! Anyone with any knowledge if this is all guests complaining about MM+?
Soooooo many guests use them, it's insane.Sorry to go all OT here...
@DisneySaint can you tell me a little bit more about the Disney Show Translators? Are they really helpful to the foreigner guest? Last year we skipped a lot of shows because my mom wouldn't understand them, would the DSTs help her? Do you know which shows/attractions offer the option of using them?
I guess I'm "close" to inside knowledge having worked GR from 2007-2009, but I'll try to shed some light...
There are, I'd say, two things that take up 75% of a GR CM's job: dining reservations and Disney Show Translators ("DSTs"):
1) The amount of people making same-day dining reservations is enormous. Or should I say trying to make same-day dining reservation. 99.9% of the time all the restaurants are fully booked, especially in the Magic Kingdom where generally only something like The Plaza might be left. You will genrally spend 10-15 minutes with each party going through an exercise in futiliy as they insist you check for an open spot at Cinderella's Royal Table. It takes a long time to get into a guest's profile in the current dining system and it also takes a while to check every table at every time at every restaurant (which is what they want). The funny part is that you will do this for one family then have to do the exact same thing you just checked and already know is full for the next family "just in case."
2) Disney Show Translators allow foreign languge-speaking guests to hear attractions translated to their language. The renting of these devices is time consuming and involves paperwork, a deposit of $100 per translator, and an explanation of functionality - and this takes about 5-10 minutes.
...the rest of the time is spent on Disability things like GAC/DAS cards which can take as little as 2 minutes or as much as 10 depending on how much explanation is needed, Lost & Found (2-5 minutes), and answering questions like how to get places. I would say complaints and compliments account for less than 5% of the guests you see on a given day. Most complaints usually come in at night as people are leaving the parks and decide they are disappointed about something. While I'm obviously not there anymore to tell you if MM+ is a popular complaint, I'd doubt it. I found most park-related logistic problems guests past on to Guest Communications through letters. The most common in-park complaints were Cast Members, attraction downtime/refurbishment, or crowds.
Hope this helps.
Sorry to go all OT here...
@DisneySaint can you tell me a little bit more about the Disney Show Translators? Are they really helpful to the foreigner guest? Last year we skipped a lot of shows because my mom wouldn't understand them, would the DSTs help her? Do you know which shows/attractions offer the option of using them?
People stand in the GR line to talk about how it's raining in the park and they are dissatisfied that it wasn't prevented.
Perhaps most frustratingly is that when the line is long, a cast member will cone out to triage the line. This is fir the guests' benefit- many of them can be helped elsewhere and don't need to be in the line. And yet, even when told this, many guests will stubbornly refuse to leave the line because they seem to think GR has some special cache or ability to make things happen.
Thank you! Can you tell me if I lose the deposit if I return them on another day? If we're going to EPCOT 3 times could I rent it one on say Monday and return it on Friday? Or will I have to rent one each day we'll be there?Hey there LucyK,
Based on the popularity, I'd say so. I worked at Epcot which had the biggest benefit to the translators as it had the most things "translatable." Here is a link to an example of which attracions utilize the DSTs. I can't imagine going to Disneyland Paris or HKDL and not being able to understand stuff, so they'd be a must-have for me. Good luck! (And don't forget the deposit which can be held on a credit card!)
Four times? Wow. I've used MagicBands with my family and friends on five occasions now and never had an issue that I couldn't solve myself.I'm also going to add that I believe many of the people in line were there to deal with wristband problems -- I've gone now four times on wristbands, and not one of them has worked properly with FP+...BUT, that would not be all of the people in line -- its most likely a combination of the three things...Dining reservations, translators, and wristband problems....
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