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Less than stellar vacation......

disneygirl1024

disneygirl1024

Well-Known Member
Original Poster
Ok here's my rant!

Day 1 we get here and it's pourin down rain. Really no big deal. We made the best of it. But when I let my daughter and her friend walk around Cause they said they would be back in a few, I woke up at 3 in the morning to find they weren't in bed. I freaked. My stomach sank. I thought something happened to them come to find out they "went walking because they weren't tired". I chewed her up one side and down the other. Between that and the rude CM's, yes multiple, either at our resort or at the parks, my daughter's smart mouth and attitude because her friend is with her, and then the girl at the check in desk at Le cellier I had a small breakdown. Yea i cried and did something stupid. Won't talk about that. Then the girl at the Ohana desk just now was rude. I'm about ready to go crazy. I paid a large amount of money as everyone else does to come to this "happy place" and have been miserable from day one. I'm to the point I don't wanna take anyone anymore. My kids enjoy it as much as I do but I think bringing a Friend is a bad idea! We have 2 days left and really I've been wanting to leave but my boyfriend won't change the tickets.
 
disneygirl1024

disneygirl1024

Well-Known Member
Original Poster
Thanks trr1. I will.

Btw does anyone have the email address where I can report these rude CM's. Disney needs to know how rude these people are!
 
nepalostparks

nepalostparks

Well-Known Member
Sorry that the trip isn't going as planned. Weather is always a risk, out of everyone's hands.

Bringing a friend of a child can be a great experience or a nightmare - it sounds in this case it's the latter of the two. Try not to let that get you down - I imagine there is much more positive than negative around you, although you're stuck in the negative right now.

I'm not sure what exactly the CMs were doing to be rude, and its certainly not excusable if they were. Although with everything else going on, you might be a little more susceptible to being set off by someone who is less than friendly.

Try to make the best of it, remember the point of being in Disney is to let go of the other stresses of everyday life. Chalk up the experience of taking a child's friend as just that - a lesson not to do it again. Try and enjoy the remaining time you have with your boyfriend, and if need be, call it an early night tonight and get a full night's rest.
 
Nemo14

Nemo14

Well-Known Member
Maybe you can sit down and work out some ground rules with her - give her some leeway in exchange for some responsibility too. Remember what it was like being 16 and knowing so much more than your mother?!!
 
Blueskyze

Blueskyze

Well-Known Member
I hope the last days of your trip are much more magical! Just take a deep breath and tell yourself that today is going to be a GREAT day. I know it's so frustrating when we plan so long for something and it doesn't meet our expectations, but you still have some time to turn it around and make some good memories. Maybe you and the BF can spend some time alone in the parks and just relax?
 
ExtinctJenn

ExtinctJenn

Well-Known Member
I've had one horrible trip like that in the past (loooonnnng story) but we made the best of it. Sometimes that's just what you've got to do. Walk away and go do something on your own. Get away from those bringing the trip down and find a way to enjoy yourself.

hakunamatata said:
Twice. You told it here once. Honestly, if you want meaningful feedback talk to someone while you are there.
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I have to agree with this. You can also expect a possible amount of instant gratification in this case. Saying something in person always wins out for me. Sure it's easier to send an e-mail and less intimidating but truly the face-to-face experience will probably get you further.
 
Tom

Tom

Beta Return
I imagine the experience with the CMs was "heightened" by your already frustrated and exhausted mindset having had to babysit two teenage girls.

Step back, pretend the issues with the girls never happened, and then ask yourself again how awful those CMs really were.

And, would you mind telling us what it was that made those two CMs so rude? It could very well be a misunderstanding.
 
rsoxguy

rsoxguy

Well-Known Member
disneygirl1024 said:
Yea i cried and did something stupid.
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Sorry to hear that your trip has been such a bad experience. Teenagers are in a world unto themselves, and enduring those years is harder for parents than kids. Revenge will taste sweet when she's embarrassed by her behavior years from now.

I must ask, and please do not feel obligated to answer. You did something stupid as in cancelling your reservation on the spot and eating a dinner that consisted of chips and soda instead, or stupid as in taking a Canadian flag and using it as a tissue while singing "O Canada" with insulting lyrics ad-libbed?
 
disneygirl1024

disneygirl1024

Well-Known Member
Original Poster
Well I spoke to the hotel manager about the guy in the bar and had another rude cm today in the food court. He wanted to argue about returning for the dessert which I didn't want right at that time but was telling me I couldn't go back at all unless it was for Ice cream. Really? Did u just go there? That was it! I had had enough. I went right to the manager and explained to her what just happened with the cm in the food court and the guy in the bar. She agreed with me about the whole dessert thing. Point being don't argue with the customer. She went to talk to his manager and assured me that the problem was being handled. Really, what is the problem with all he rude CM's here? Why are they here? This really puts a bad taste in my mouth. Is customer service going down the tubes? Does disney realize that these rude people are causing problems? I for one am not coming back for a while. I work too hard for my money for it I be peed away with a vacation that the magic has been sucked out completely.
 
Tom

Tom

Beta Return
disneygirl1024 said:
Well I spoke to the hotel manager about the guy in the bar and had another rude cm today in the food court. He wanted to argue about returning for the dessert which I didn't want right at that time but was telling me I couldn't go back at all unless it was for Ice cream. Really? Did u just go there? That was it! I had had enough. I went right to the manager and explained to her what just happened with the cm in the food court and the guy in the bar. She agreed with me about the whole dessert thing. Point being don't argue with the customer. She went to talk to his manager and assured me that the problem was being handled. Really, what is the problem with all he rude CM's here? Why are they here? This really puts a bad taste in my mouth. Is customer service going down the tubes? Does disney realize that these rude people are causing problems? I for one am not coming back for a while. I work too hard for my money for it I be peed away with a vacation that the magic has been sucked out completely.
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So, you were checking out at a food court and paid for a dessert but didn't take it with you. And you requested that you be able to come back in later to retrieve the pre-paid dessert?

If this is the case, I can still see the CM's point of view. Thousands of guests go through the food courts, and it would be very difficult to remember that someone had already paid for a dessert but didn't take it with them.

Of course, I wasn't there to hear how he delivered his response, or if you were doing this during a very busy meal time (which would not be the time to attempt this) or a dead time....so of course I can't say whether the CM was actually rude, or just came across rude because you were already in a bad mood due to the teens.

And while you shouldn't argue with a customer, there is a point where a CM/Disney has to draw a line, and say that the customer isn't always right. If a request is reasonable, no problem. If it would cause them to go out of their way or change a policy that they would then have to change for every other guest who wanted the same treatment, they have the right to decline.

Here's what I will say, though, about their current CM situation. While not every one of them is the most magical person in the world, they're still human. And you need to consider that it's very hot, and they interact with thousands of guests a day (most of whom are also hot and cranky and don't treat the CMs with any respect). It's human nature to be frustrated, on both sides of the fence.

So before writing off any future Disney vacations because a CM wouldn't let you use the honor system to go back and get your dessert, take a deep breath, sleep on it, and try to enjoy WDW for everything else it has. Don't get hung up on little things like this, because they most certainly do not ruin a vacation.
 
Hakunamatata

Hakunamatata

Le Meh
disneygirl1024 said:
Point being don't argue with the customer. She went to talk to his manager and assured me that the problem was being handled. Really, what is the problem with all he rude CM's here? Why are they here? This really puts a bad taste in my mouth. Is customer service going down the tubes? Does disney realize that these rude people are causing problems? I for one am not coming back for a while. I work too hard for my money for it I be peed away with a vacation that the magic has been sucked out completely.
Click to expand...

I find it remarkable you run into so many rude CMs at WDW. In my 20+ years of going to WDW I might be able to count on one hand the number of CMs that might have been considered rude.....actually rude, not just telling me no.
 

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