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My observations about my last trip to WDW

archangel2790

Member
Original Poster
Okay, I'm sure I'll get slammed for this by the DoM crowd, but whatever, I'm going to throw it out there anyway.

I could be wrong, but it didn't seem to be this way before. I don't know what happened, I assume it was the regime changes at the upper managment level and the economy, but something definitely changed with the way TDO maintains (HA) their attractions.

The last time I rode EE this past Friday it left something to be desired, ESPECIALLY if one rode it back before most of the effects fell into disrepair. It's been hashed over and over on other threads about fixing the AA yeti so you don't go flying past a what now amounts to a giant stuffed animal with red christmas lights for eyes and a strobe. Again, if you rode it before you'd see the difference.

RnRC... well, it's GOT onboard audio, and I'll be honest. It seems like almost every third time I ride it, the audio cuts out/fades in or out/just plain doesn't work and the result is that you get to hear what sounds like horrible metal fatigue and other banshee screams (not including riders, lol). Also, even more of the time the lights in the ride aren't working. I'm talking about the light up black light effects on the road signs as you progress through the ride. I don't know if it was intended to be this way, but this coaster has ended up just like SM, a ride mostly in the dark.

It's about time for SM to be refurbed. I'll take whatever I can get, be it cosmetic or functional because again, it's time. I'd LOVE to have a full gut and rebuild, but I don't think that management would've been willing even if money weren't an issue. As far as their choice to axe the onboard audio well, in my OPINION, it's one more thing to break and not fix. I've never been to DL, so I don't know about their SM. I've read that it's great, and their onboard audio makes it even better. We'll just have to see what the end result is when WDW's ride reopens.

I also took the Keys to the Kingdom tour while I was there and I can say that if it wasn't for the tour guide being spectacular, I'd have gone straight to Guest Relations and asked for my money back. I know I wouldn't have gotten it, but that's not the point. This tour has become so watered down in the last two years that was almost not worth going on for me. For years I've wanted to see a few things about backstage in MK. Not that the garbage collection system wasn't interesting, but it shouldn't have been the highlight. Neither should have the movie in the utilidor.

ToT was actually working pretty darn good, to report something positive. All effects seemed to be 100%. I've skipped this attraction in my last two trips, but this time I was impressed.

I can say this with some confidence, nothing will change unless something lets TDO know that this is not acceptable. If I read things correctly, it was people not coming to DCA that inspired them to invest more money to make it more desirable. I don't know if that would work or not with WDW. This particular management group seems to be stubborn about things. Almost as if their attitude were, "We don't have to fix things the right way, we're going to do it minimally and if the guests don't like it, screw them."

I don't have all the answers, or even one of the answers. All I know is what I've seen over the last 20 or so years that I've been to WDW, and what I read and experienced which unfortunately amounts to doing less and less as time went on. Consistently I've been disappointed in the last 10 years, and this is not to say that I've not been impressed as well. But it's easier to notice the bad than the good.

Folks, I know that nothing is perfect, and that if you look hard enough at anything you're going to find faults. I don't think that these things I've mentioned fall into that category. I think this is a clear and consistent attitude problem for upper management.

End of rant. Let the flame fest begin. LOL
 

Nemo14

Well-Known Member
I got back last weekend, and I have to agree with you about the Keys to the Kingdom tour. I had read and heard so much about it, and couldn't wait to finally do it. Our guide left a lot to be desired, and the whole tour to me was a disappointment. At one point, he tried to tell us that the Olympics copied Disney's pin trading idea, when in fact Olympic pins date back to 1912. :rolleyes:
Like you, we spent way too much time hearing about the trash disposal system, and then, when we went into the tunnels, they showed us a video of what's there???? I could have watched that from home!

I think to me the biggest disappointment was that we did not get to go on any rides as a group, dispite what I had read. They did try to get us on HM, but it was having technical issues at the time, but no other attempts were even made to go on anything else. I mentioned this to our guide at the end of the tour, and he got all snarky with me about it, asking me if this was my only reason for going on the tour, etc.

One surprise about the tour though was a visit by Jess Rubido, who spoke to us briefly about his 51+ year career with Disney. I could have listened to him all day!

Anyway, maybe I should don my asbestos suit too!
 

jakeman

Well-Known Member
I'm assuming that you contacted Guest Relations with your issues throughout your trip and followed up with a letter once you returned home?

Surely, if you were this upset over the state of the parks you will let the company know they didn't supply you with an acceptable product and you won't be returning until said product has improved.
 

DisneyJoe

Well-Known Member
I also took the Keys to the Kingdom tour while I was there and I can say that if it wasn't for the tour guide being spectacular, I'd have gone straight to Guest Relations and asked for my money back. I know I wouldn't have gotten it, but that's not the point. This tour has become so watered down in the last two years that was almost not worth going on for me. For years I've wanted to see a few things about backstage in MK. Not that the garbage collection system wasn't interesting, but it shouldn't have been the highlight. Neither should have the movie in the utilidor.
What else did you want to see?
 

bgraham34

Well-Known Member
I'm assuming that you contacted Guest Relations with your issues throughout your trip and followed up with a letter once you returned home?

Surely, if you were this upset over the state of the parks you will let the company know they didn't supply you with an acceptable product and you won't be returning until said product has improved.

That is all you really can do. Voice your opinion if you are bothered that much.
 

Atomicmickey

Well-Known Member
Can you describe what you expected out of Keys to the Kingdom, and what
you actually got?

I ask because I was considering doing this in October,
and listening to your partial report, now I'm not so sure.

Where do you meet, where do you go to, what do you do, etc.?

Thanks!
 
I must say that as far as maintaining attractions go, I think that DL does a superior job. While at DL recently (and after a trip to WDW), it was obvious that things were just better cared for. Details were all in place, everything was working and fantastic. It was difficult to find something out of place.

Too often lately, it seems that attractions at WDW are lacking one little thing here or there. Nothing too terrible, but little micro-insults that add up (though I'd say the constantly broken Yeti and mis-represented Keys To The Kingdom verge on larger insults). You especially note these little lacking details when you've been to the parks in the past and remember an experience in its full glory.

BTW, Space Mountain at DL is incredible! I really hope the the WDW refurb brings it to the incredibly high level that DL achieves.
 

jakeman

Well-Known Member
That is all you really can do. Voice your opinion if you are bothered that much.
I agree and to voice them here is fine.

However, if you don't let the company whose's product your are dissatisfied with know you are unhappy, how can they correct it?

Also if you don't make your intentions known and follow through, how can you provide the motivation that the company needs to improve their product?
 

archangel2790

Member
Original Poster
Disney is definitely a superior park, no doubt about it. But my main point is to say that if no one says anything, nothing will be done. Yes, I have made my feeling to guest relations known, and an actual letter sent. Yeah, I know! A real letter, not an email! :lol: Hopefully this'll get someone's attention.

I'm a pass holder so I probably have a different view than the majority of visitors at WDW, but I think that's part of the problem. Disney knows that most people aren't going to "waste" their time at guest relations. They can get away with the state of certain attractions simply because most people don't notice, and if they do, they're going to just accept it and walk on down to the next attraction.

when we went into the tunnels, they showed us a video of what's there???? I could have watched that from home!
That was my take as well. It's not that the info was bad on our tour, it was just like, you're kidding me, this is IT? You take us down here to show us that there are golf carts (ahem, PARGOS) driving around underneath MK and oh yeah, stand here for five minutes to watch a video of what we USED to actually show people!

What else did you want to see?
Really, I was hoping to see behind the scenes of ANY ride. This was mentioned in the tour description, and it did not happen at all. I also wanted to see Costuming/Wardrobe (sorry not sure what its actually called) just because I'd heard or read somewhere that it was one of the largest in the world. I wouldn't have minded seeing the laundry, for that matter. If nothing else, that many automated machines have to be something to see. Just something more than a vid, man. That's all I'm really griping about.

You had skipped TOT on your last two trips...

... You are a mad man! :p
I know! LOL... This is what happens when you're a pass holder and you know what you like and what you don't. At those times, I just didn't feel ToT was what I wanted to do. Though like yourself, after last trip when we DID go on ToT, I've "re-evaluated" the idea of skipping it... :ROFLOL:

...we did not get to go on any rides as a group...
Man, I'm sorry to hear that. I didn't think anyone had a worse time on the tour than I did. I guess timing could have played into that, I know that our tour guide was always checking his Disney version Star Trek communicator. Maybe this was for whether or not we could do things. We DID get to go on two rides as a group, one of which was HM. Still a great ride, we loved it. That refurb gives me hope for SM. They managed to maintain the essence of what was HM and still add a few a great new things.

Can you describe what you expected out of Keys to the Kingdom, and what
you actually got?
My expectation was that we'd hear about the history of WDW from conception to where it is now. That part was exemplary. The guide knew his stuff, and answered all questions honestly and to the point. He was funny, and actually let on a few things about SM, though nothing that we here didn't already know. (It was about there being concept art, but only for CM eyes. Lee and Martin have already said that this is out there but that no one's come forward with anything yet.) At that point we moved out to Jungle Cruise, rode it as a group and our guide took over the mike from the boat captain. They must love it when the tours come because they get to sit quietly instead of their normal spiel. It was fun. Nothing we here on the boards didn't know, but I expected that and wasn't disappointed. My wife loved it. From there we moved backstage right behind Splash Mountain. That's where we saw the garbage building and such. A few floats from SpectroMagic were visible in the Hi-Bay, but we were easily 75-100 yards away and NOT getting closer. We then went to lunch at the Columbia Harbor House. They take your order when you meet for the tour next to Guest Relations. After that we did HM. Just the ride, nothing else, really. From there it was down to the utilidors where we saw some pictures on the wall and then watched a video. That was it. Five hours later, and I really hadn't done anything that I couldn't have done myself minus the backstage garbage show, LOL, and the utilidor. The movie was just kind of like a disappointment because it let me know we weren't going to be seeing anything that I wanted.

I'm not really angry with WDW. They still do deliver for the most part, it's just that with the all the trips I've made over the years and recently ones more often, things just seem to be getting worse. Disney is far and above the standard when it comes to a theme park, and they've set that bar themselves. It's just a shame that they can't seem to maintain it.
 

Pumbas Nakasak

Heading for the great escape.
I agree and to voice them here is fine.

Im glad the thread subject mater meets with your approval.

I too felt the last keys tour I did wasn't a patch on previous visits,the guide was too busy kissing her bosses and telling everyone how wonderful he was rather than about the parks.
 

jakeman

Well-Known Member
Im glad the thread subject mater meets with your approval.

I too felt the last keys tour I did wasn't a patch on previous visits,the guide was too busy kissing her bosses and telling everyone how wonderful he was rather than about the parks.
Is it my turn today Pumbas? :ROFLOL:

My statement was simply to attempt to head of the predictable "Are you saying he doesn't have a right to post here?" post.

I see you took it into another direction entirely. :ROFLOL:
 

Pumbas Nakasak

Heading for the great escape.
Is it my turn today Pumbas? :ROFLOL:

My statement was simply to attempt to head of the predictable "Are you saying he doesn't have a right to post here?" post.

I see you took it into another direction entirely. :ROFLOL:

Well I don't want to get a reputation for going all soft in my old age.

And no I didnt go to guest services and complain about nearly drowning is sycophancy. :animwink: But I now know that Walt Disney World is run by a man who walks on water, can align the planets and get a perfect score on space ranger spin
 

jakeman

Well-Known Member
Well I don't want to get a reputation for going all soft in my old age.

And no I didnt go to guest services and complain about nearly drowning is sycophancy. :animwink: But I now know that Walt Disney World is run by a man who walks on water, can align the planets and get a perfect score on space ranger spin
Perhaps he can walk from Saratoga Springs to PI and reopen that mess and manage it appropriately?
 

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